Onboarding Manager, Enterprise

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September 28

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Boulevard

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SaaS • Beauty • Wellness

Boulevard is a leading client experience platform designed for appointment-based, self-care businesses such as medspas, salons, spas, barbershops, and nail salons. With a focus on enhancing customer engagement and business efficiency, Boulevard offers a comprehensive suite of solutions including self-booking, client profiles, loyalty programs, payment systems, and marketing tools. The platform supports over 30,000 self-care professionals by streamlining scheduling, reports, and point-of-sale operations. Boulevard aims to elevate the self-care experience through innovative technology, empowering practitioners and delighting clients alike.

201 - 500 employees

☁️ SaaS

💄 Beauty

🧘 Wellness

📋 Description

• Manage and develop a team of 5–7 Enterprise Onboarding Specialists through regular 1:1s, performance reviews, and coaching. • Foster a culture of ownership, accountability, and adaptability; provide escalation guidance for complex, multi-stakeholder implementations. • Ensure consistency in execution across the team while enabling tailored approaches for enterprise customer nuances. • Partner with leadership to design, refine, and scale onboarding frameworks for enterprise customers that are structured, repeatable, and adaptable. • Differentiate and codify onboarding workflows between SMB and enterprise customers; create playbooks and best practices. • Evaluate customer complexity (number of locations, integrations, legacy migrations) and adjust onboarding strategies accordingly. • Track and improve enterprise onboarding KPIs such as time-to-value (TTV), activation rate, launch timeline accuracy, and enterprise onboarding CSAT. • Act as a leadership presence for enterprise customers, joining key calls and providing executive-level assurance during onboarding. • Oversee team workload and prioritize projects to meet strict launch deadlines; partner directly on high-value accounts to deliver white-glove experiences. • Serve as the voice of the enterprise customer across Sales, Product, Engineering, and Customer Success; provide structured feedback loops and champion automation and tooling opportunities.

🎯 Requirements

• 5+ years in enterprise onboarding, implementation, or customer success, with at least 2+ years leading a team. • Experience with franchises, multi-location rollouts, or PE-backed organizations strongly preferred. • Familiarity with SaaS platforms, CRM tools (Salesforce preferred), and Excel; ability to quickly master new systems. • Demonstrated success in building and executing onboarding processes for large, multi-location, and complex enterprise customers. • Strong ability to design scalable, repeatable workflows while maintaining a best-in-class experience. • Skilled at defining, tracking, and improving enterprise onboarding KPIs (TTV, activation, adoption, CSAT). • Experience navigating complex, multi-stakeholder implementations and resolving systemic challenges. • Proven ability to communicate with clarity and influence at the executive level. • Comfortable evolving onboarding models, driving change across teams, and improving efficiency without compromising customer experience. • Adept at building trust with VP and C-suite stakeholders; executive presence and EQ. • Bonus: Formal training or certifications in project management or change management (e.g., PMP, Prosci, Six Sigma).

🏖️ Benefits

• 401(k) match plus dental, medical, vision, and life insurance. • Flexible vacation day policy. • Fully remote so you can choose where you want to work. • Work from home stipend every month. • Family planning resources and specialized support programs. • Equity: get ahead on the ground floor and grow with Boulevard. • Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.