Customer Success Manager – SaaS

🕒 July 27

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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jrni

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $6M Series C - JRNI on 2019-08

SaaS • B2B • Enterprise

jrni is a provider of cloud-based appointment scheduling and customer engagement software. The platform helps businesses manage bookings, appointments, virtual queues and in-store or remote customer experiences across channels, enabling retailers and service providers to offer online booking, scheduling and customer journey orchestration. jrni targets other businesses with a SaaS product focused on improving operations and customer experience.

📋 Description

• Own the full customer journey for your accounts — from consulting and setup through to go-live. • Lead project management for jrni Enterprise customers. • Maintain and grow existing customer relationships to build long-term partnerships. • Identify cross-sell and up-sell opportunities that create value for customers and the business. • Ensure high levels of customer satisfaction and retention. • Communicate regularly with customers to understand and anticipate their needs. • Advise customers on new products and services. • Partner with the support team to maintain a high standard of service. • Handle support requests and run thorough needs assessments. • Deliver software demonstrations, both for prospects and during go-live. • Work closely with the marketing and sales (growth) team.

🎯 Requirements

• Experience in customer success, key account management, (IT) consulting, and/or business development — ideally in a SaaS environment. • Fluent written and spoken German and business-fluent English. • A structured, solution-oriented approach and the ability to work through complex problems effectively. • Strong communication skills. • Strong organisational skills and the ability to work independently. • Comfort working with modern digital tools — for example browsers, Slack, LinkedIn, Monday.com, Confluence, Loom, Microsoft Teams, macOS, and Freshdesk (helpful, not essential).

🏖️ Benefits

• Flexible working hours • A supportive, respectful working environment with room to grow and develop • Meaningful, varied work in an established company with significant enterprise customers • A dynamic, international team • Equal opportunities