Account Manager – Enablement Coach

November 4

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Jumpfactor Marketing

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B2B • eCommerce • Marketing

Jumpfactor Marketing is a specialized digital marketing agency focused on providing comprehensive marketing solutions for Managed Service Providers (MSPs) and channel firms. They offer a variety of services including SEO, PPC management, content marketing, and lead generation, all tailored to the unique needs of the MSP industry. Jumpfactor aims to drive growth and maximize ROI for its clients by utilizing advanced digital marketing strategies and industry-specific expertise.

51 - 200 employees

Founded 2009

🤝 B2B

🛍️ eCommerce

📋 Description

• Build trusted client relationships and maintain high NPS scores • Manage accounts to minimize churn and drive satisfaction • Encourage client referrals and reviews while ensuring follow-through • Identify opportunities for account growth through upsells and cross-sells • Ensure timely activation of new clients and completion of onboarding milestones • Support client adoption of Jumpfactor products, courses, and communities • Handle escalations with professionalism and solution focus • Ensure campaigns deliver strong ROI and meet key metrics (CPL, MCAC) • Analyze performance data to identify trends, gaps, and improvement areas • Collaborate with internal teams to resolve issues and optimize outcomes • Lead client calls and communicate clear, transparent performance updates • Monitor unsigned MRR contracts and ensure timely renewals • Manage client tickets and communications, ensuring timely responses • Meet SLA for resolution and communication standards • Conduct periodic quality checks on client calls and meetings • Track client progress against KPIs and quarterly goals • Document insights, recommendations, and action items for leadership visibility • Contribute to continuous improvement of processes and team efficiency

🎯 Requirements

• 4+ years of account management or customer success in a high-growth, agency, or fast-paced digital marketing environment • Proven track record of achieving KPIs for client retention, account growth, and ROI • Strong ability to build and maintain client relationships with multiple stakeholders • Experience leading client onboarding processes from start to completion • Skilled at identifying upsell and cross-sell opportunities to expand client accounts • Skilled at fostering client advocacy to generate reviews and referrals • Experienced in managing renewals, contracts, and account compliance timelines • Handles challenging client situations, escalations, and retention issues professionally • Strong project and task management skills with effective prioritization • Tech-savvy with proficiency in CRM, reporting dashboards, and campaign tools • Experience with using automation/AI solutions for efficiency • Exceptional written and verbal communication with clear client-facing presentation skills • Highly organized with attention to detail and a process-oriented mindset • Thrives in dynamic environments and adapts quickly to change • Interest or experience in SEO, digital marketing, or MSP marketing environments

🏖️ Benefits

• Very competitive compensation package. • 100% Remote work. • You will work with a very skilled international team. • Endless growth opportunities and career advancement. • Performance-based bonuses that recognize your impact. • Access to paid training, courses, events, and conferences. • Enjoy paid social events that foster team camaraderie. • Engage in weekly learning programs to stay ahead. • Harness state-of-the-art technologies and tools for excellence.