Technical Support Engineer

Job not on LinkedIn

4 days ago

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

+1 more states

🐊 Florida – Remote 🗽 New York – Remote ⚔️ Virginia – Remote

💵 $90k - $120k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Junction

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Education • Non-profit

Junction is a non-profit organization that runs large-scale, world-class hackathons and developer events focused on AI and technology innovation. It organizes flagship gatherings (like Junction 2025 in Espoo, Finland) that bring together engineers, designers, and business builders for intensive project-based learning, networking, and competitions with partner companies and prize pools. Junction also supports its community through pre-events, grants, volunteer programs, jobs, and online channels to connect participants and industry partners.

11 - 50 employees

Founded 2015

📚 Education

🤝 Non-profit

📋 Description

• Support customers with API related issues • Debugging issues coming through from customers • Writing technical documentation to help reduce inbound queries • Supporting customers during their journey from introduction calls to onboarding setups • Working closely with operations team, product engineers, and sales to enhance customer experience

🎯 Requirements

• 2+ years scripting/debugging experience • Familiar with Python and have written scripts / debugged issues • Clear and understandable written and verbal communication for technical concepts • Enjoy solving complex technical puzzles • Thrive in fast-moving, sometimes chaotic environments • Passionate about building a product that positively impacts society

🏖️ Benefits

• Generous early stage options (extended exercise post 2 years employment) • Regular in person offsites, last were in Morocco and Tenerife • Bi-weekly team happy hours & events remotely • Monthly learning budget of $300 for personal development/productivity • Flexible, remote-first working - including $1K for home office equipment • 25 days off a year + national holidays • Healthcare cover depending on location