Customer Success Manager

🕒 August 17

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 26%

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Kardex

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1989

🚘 Automotive

🏥 Healthcare

🍽️ Food & Beverage

Automotive • Healthcare • Food & Beverage

Kardex is a global leader specializing in automated storage and retrieval solutions designed to optimize warehouse operations. Their offerings include vertical lift modules, vertical buffer modules, horizontal carousel modules, and fully integrated AutoStore solutions. Kardex serves a variety of industries, including automotive, healthcare, food and beverage, pharmaceuticals, and third-party logistics. They focus on enhancing storage capacity, order fulfillment speed, and productivity with innovative and scalable systems. Kardex also provides comprehensive lifecycle services, including modernization, consulting, and digital services through platforms such as Kardex Connect.

📋 Description

• Manage AutoStore after-sales projects from handover to ongoing service • Ensure a smooth transition from Sales to Implementation to Service • Maintain regular customer contact, including on-site visits • Build trust-based relationships with expert-level stakeholders • Drive customer satisfaction through proactive problem-solving • Identify, propose, negotiate, and implement Change Requests • Prepare quotes, contracts, and customer presentations • Promote service offerings and identify additional value-adding opportunities • Support basic troubleshooting and coordinate technical escalations • Maintain and extend long-term service contracts • Travel approximately 30%, mainly within France, with occasional international travel

🎯 Requirements

• Native/near-native French and fluent English • Located in France • Experience in intralogistics, automation, manufacturing, automotive, or other process-heavy B2B industries • Ability to understand technical concepts and communicate confidently with expert customers • Commercial experience in account management, key account, sales, service management, or customer success • Strong collaboration and team-working ability • Experience with AutoStore or other ASRS technologies preferred • Additional languages such as German, Spanish, or Italian preferred • Hands-on experience with CRM tools such as Salesforce preferred • Background in engineering, business administration, or equivalent practical experience preferred • Strong troubleshooting mindset • Ability to work independently while staying connected to the team • Detail-oriented and committed to high-quality delivery • Pragmatic, proactive, and able to ramp up quickly

🏖️ Benefits

• Structured onboarding process • Training opportunities • Flexible working hours • 5 weeks of vacation + 12 RTT • Option for mobile working • Annual special payments • Company pension scheme • Employee Assistance Program • Secure job in a growing international company • Exciting development opportunities • Positive and familiar working atmosphere • Strong collaborative team environment

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