Kata.ai
Artificial Intelligence • SaaS • B2B
Kata. ai is an innovative company specializing in conversational AI solutions to enhance customer interactions. Their platform offers a comprehensive suite of tools, including WhatsApp Marketing, automated customer service, and recruitment solutions, powered by AI to optimize engagement across multiple channels. Focused on industries such as telecommunications, healthcare, retail, and financial services, their offerings range from voice-to-text and text-to-voice APIs to business dashboards that streamline the management of customer experiences. With a strong emphasis on using AI for personalized marketing campaigns and customer satisfaction, Kata. ai supports over 200 companies in optimizing their operations through conversational AI technology.
51 - 200 employees
Founded 2015
🤖 Artificial Intelligence
☁️ SaaS
🤝 B2B
💰 Non Equity Assistance on 2018-02
Technical Support
Job not on LinkedIn
June 11
Kata.ai
Artificial Intelligence • SaaS • B2B
Kata. ai is an innovative company specializing in conversational AI solutions to enhance customer interactions. Their platform offers a comprehensive suite of tools, including WhatsApp Marketing, automated customer service, and recruitment solutions, powered by AI to optimize engagement across multiple channels. Focused on industries such as telecommunications, healthcare, retail, and financial services, their offerings range from voice-to-text and text-to-voice APIs to business dashboards that streamline the management of customer experiences. With a strong emphasis on using AI for personalized marketing campaigns and customer satisfaction, Kata. ai supports over 200 companies in optimizing their operations through conversational AI technology.
51 - 200 employees
Founded 2015
🤖 Artificial Intelligence
☁️ SaaS
🤝 B2B
💰 Non Equity Assistance on 2018-02
📋 Description
• Provide technical support for platform-related issues, including troubleshooting, diagnosing, and resolving problems including account setup and configuration in a timely manner. • Monitor the performance and availability of platforms, systems, and applications to ensure optimal operation and minimal downtime. • Communicate with clients through a series of actions, either via phone, email, chat, or conference call, until they’ve solved a technical issue. • Properly escalate unresolved issues to appropriate internal teams (e.g. Software Engineers, DevOps Engineers). • Refer to internal database or external resources to provide accurate tech solutions. • Prioritize and manage several open issues at one time. • You will work on a 2-shift system.
🎯 Requirements
• Fresh graduates are welcome. • Basic understanding of computer systems, networks, and databases. • Strong problem-solving and communication skills. • Capable of providing step-by-step technical assistance, both written and verbal. • Familiarity with API testing tools (e.g., Postman), Monitoring tools (e.g., Grafana), Remote Desktop Applications and Helpdesk Platform (e.g., Freshdesk). • Basic understanding of SQL queries and JavaScript programming.
🏖️ Benefits
• We value a flexible working hour for our employees. • The most important is we provide a learning experience in Conversational AI Industry.
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