After Sales Business Developer – Customer Service

🕒 July 27

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 36%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kaufland e-commerce

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🛍️ eCommerce

🏪 Marketplace

🤝 B2B

eCommerce • Marketplace • B2B

Kaufland e-commerce is the technology arm and employer brand powering Kaufland’s international online marketplaces. It builds and operates the Kaufland online marketplaces and Kaufland Global Marketplace (KGM) — a B2B all‑in‑one seller solution — and develops related digital products (for example the Kaufland app and Kaufland Card). As an independent tech company collaborating with Kaufland retail, KEC focuses on marketplace platform, product and engineering teams and employs 800+ people across multiple German locations and remote to serve millions of customers and thousands of merchants across Europe.

📋 Description

• Develop and implement new projects, processes, and tools to make the online marketplace more customer-friendly and efficient • Focus on automation, particularly through AI tools • Evaluate company-wide developments and new technology features for their relevance to customer service • Ensure that customer-service requirements are incorporated into development processes where necessary • Manage operational implementation within the customer-service team • Analyse existing processes and the current state based on customer enquiries and other data • Identify optimisation opportunities through data and process analysis • Define, present, and take overall responsibility for implementing improvement measures • Consider commercial aspects throughout the implementation process • Collaborate closely with Tech & Product, Marketplace Support, Logistics, Finance, and Legal

🎯 Requirements

• Completed university degree with a focus on business, such as Business Administration, Economics, or Business Informatics • Practical experience in business development or project management, with a focus on process and software optimisation, ideally in customer service • Strong technical and data affinity • Experience using AI and automation tools to transform business processes • Ability to manage multiple initiatives independently and pragmatically, with strong prioritisation skills in agile environments • Excellent analytical skills and a strategic mindset • Clear communication skills and the ability to represent customer-service perspectives to diverse stakeholder groups • Very good German language skills, minimum C1 • Very good English language skills, minimum C1 • Confidence in speaking English regularly and extensively in day-to-day work • Ability to understand complex processes and independently develop solutions

🏖️ Benefits

• Flexible choice to work remotely within Germany or from offices in Cologne, Darmstadt, Düsseldorf, or Berlin • Special conditions at Urban Sports Club and RSG Group fitness studios • Mental well-being support, including digital psychological counselling through Instahelp • 30 days of annual leave • Option to take a sabbatical after a certain period with the team • Option to receive Pluxee restaurant vouchers with tax-advantaged meal subsidies • Subsidy for the Deutschlandticket • Monthly Kaufland.de employee voucher • Choice of Mac or Lenovo hardware • Online language-learning programmes • In-house training • Automated 360-degree feedback • Agile and secure working environment • Digital onboarding journey • Buddy programme • Regular team and company events, All-Hands meetings, and Powerful Mornings