Inbound Customer Service Representative

🕒 Yesterday

🌵 Arizona, Iowa, +4 more states – Remote

🌵 Arizona – Remote 🌾 Iowa – Remote 🎰 Nevada – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🦬 Wyoming – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Ken Garff Automotive Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛒 Retail

🚘 Automotive

👥 B2C

Retail • Automotive • B2C

Ken Garff Automotive Group is an automotive dealership founded by Ken Garff in 1932, based on principles of honesty, integrity, and personalized service. With over 50 locations across multiple states including Utah, Texas, Iowa, Nevada, Michigan, and California, the company emphasizes transparency and customer trust in the car-buying experience. Their rebranded slogan, 'We Hear You', reflects their commitment to understanding and meeting customer needs, while also maintaining a strong focus on community involvement and employee benefits.

📋 Description

• Answer inbound customer calls promptly and professionally • Determine customer concerns and schedule necessary appointments • Communicate with customers so they feel comfortable, informed, and heard • Document and update customer records • Establish and maintain customer relationships • Work as a team player and uphold Ken Garff’s standards of professionalism and integrity

🎯 Requirements

• Positive, energetic, enthusiastic, and service-oriented • Must provide your own equipment • Wired Ethernet connection with minimum speeds of 50 Mbps download / 20 Mbps upload and maximum ping of 40 ms or lower • Intel i5 or higher or AMD Ryzen 5 or higher processor • Minimum 16 GB RAM • Minimum 256 GB storage • UEFI with Secure Boot enabled • TPM version 2.0 • DirectX 12 or later with WDDM 2.0 driver compatibility • Windows 11 required; Apple/Mac devices are not supported • Minimum of 2 monitors with dual-monitor setup • Webcam, smartphone, headset with microphone, keyboard, and mouse • Quiet working area free from distractions • Proficient computer skills and ability to manage multiple systems • Ability to type 30+ words per minute • Ability to help solve customer problems • Excellent written and verbal problem-solving and communication skills • Ability to multitask, organize, and prioritize • Previous customer service or call center experience is a plus • High School Diploma or equivalent • Must be 18 years or older • Authorized to work in the U.S. • Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa • Bilingual in Spanish is a plus

🏖️ Benefits

• Earn a college degree, no cost to you! • Paid training • Flexible schedule • Real career growth at a nationwide automotive powerhouse • Competitive base pay • Paid Time Off • Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance • 401 (k) with Company match • Optional Year-end bonus program • Employee discounts on Vehicle Purchase, Parts, Service, and More! • Great people with a great culture