Associate Customer Care Professional, Life Insurance

Job not on LinkedIn

🕒 Yesterday

🇺🇸 United States – Remote

💵 $48.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Thrivent

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1922

🏦 Banking

💸 Finance

🛡️ Insurance

Banking • Finance • Insurance

Thrivent is a holistic financial services organization that provides advice, investments, insurance, banking, and generosity programs. With a mission to reimagine financial services, Thrivent helps individuals and communities thrive by viewing money as a tool rather than a goal. Serving over 2 million clients, Thrivent is dedicated to helping them build their financial futures while living meaningful lives. The company is committed to diversity, equity, and inclusion, and it provides competitive compensation, professional growth opportunities, and programs to amplify generosity and impact. As a recognized leader in ethical financial practices, Thrivent has been named one of the "World's Most Ethical Companies" by the Ethisphere Institute and is included in Forbes' list of America's Best Insurance Companies.

📋 Description

• Provide unscripted customer care for life insurance-related calls from greeting through problem resolution • Build rapport with callers from diverse backgrounds and assess their situations • Navigate multiple systems while gathering relevant information • Present potentially complex solutions using clear, concise, and positive language • Focus on quality and first-call resolution while minimizing processing time and after-call work • Help clients pursue financial clarity and their desired goals • Attend regular meetings with the manager and participate in monthly coaching sessions • Develop expertise in financial products and programs including annuities, health insurance, life insurance, mutual funds, and beneficiary claims • Participate in stretch opportunities such as recruiting and interviewing talent, focus groups, quality initiatives, and launching new services

🎯 Requirements

• High school diploma or equivalent experience • Post-secondary education is preferred • Financial services or insurance experience preferred • Experience navigating complex customer interactions from support through resolution • Ability to welcome change and contribute to continuous improvement in a fast-paced work environment • Bilingual in English and Spanish is a plus • Candidates residing within the Pacific, Mountain, or Central time zones are preferred • Ability to work training hours of 8:00 a.m. to 4:30 p.m. CST, Monday through Friday, beginning October 12, 2026 • After training, ability to work a full-time schedule between 9:30 a.m. and 6:00 p.m. CST, Monday through Friday • Private, secure, distraction-free remote work area • Reliable power and hard-wired internet connection via ethernet to router/modem • Internet speed of at least 30 Mbps download and 10 Mbps upload • Ability to pass a criminal background check • Must complete the application and Modern Hire job skills assessment

🏖️ Benefits

• 4-6 weeks of structured training and onboarding with a designated onboarding partner and regular mentoring • Career Progression program with the ability to increase hourly wages every quarter in the first year by meeting established milestones • Stretch opportunities across the organization • Internal helpline, coaching and mentoring, and comprehensive documentation • Comprehensive medical, vision, and dental • 401(k) matching up to 6% • Pension plan • 4-weeks of PTO • 12 paid holidays • Up to 20 hours of volunteer time off • Corporate gift matching up to 3:1 • No nights or weekends • Various bonuses, including annual or long-term incentives • Health savings account • Flexible spending account • Life and accidental death and dismemberment insurance • Disability insurance • Supplemental protection insurance • Sick and Safe Time • Volunteer Time Off • Paid parental leave • EAP • Well-being benefits