Customer Service Representative

🕒 Yesterday

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Globe Life

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 $250M Post-IPO Debt - Globe Life on 2024-08

Consulting • Healthcare • Insurance

Globe Life is a U. S. -based life insurance company that provides individual life insurance policies and related products through a network of agents and direct channels. The company emphasizes customer service, agent careers, and long-term financial protection for families, and is financially rated by independent analysts for strength and stability.

📋 Description

• Engage with customers on behalf of the company in a positive and professional manner • Answer and return calls from policyholders and agents • Address customer complaints and determine appropriate solutions • Process daily requests from agents and policyholders accurately • Complete ongoing training on products and processes within the customer service department • Assist with daily workflow and processing distribution by scanning and indexing to OnBase • Answer policy questions and solve problems by phone and email in English and Spanish • Assist with distribution and mailing of outgoing customer service letters • Monitor trends, issues, and potential fraud, and assist with agent practice investigations • Research, follow up on, and resolve complaints • Complete assigned projects within planned timeframes

🎯 Requirements

• High School Diploma or equivalent • 1–2 years of customer service experience required • Must be fluent in English and Spanish • High level of integrity, confidentiality, flexibility, and support of management • Excellent analytical skills and attention to detail • Ability to handle and prioritize multiple tasks and meet deadlines • Ability to work well under pressure • Positive and helpful attitude • Ability to work as a team player and independently • Proficiency in Microsoft Word and Excel helpful • Reliable and predictable attendance for the assigned shift • Ability to work full time and/or part time based on position specifications

🏖️ Benefits

• Competitive compensation designed to reflect your expertise and contribution • Comprehensive health, dental, and vision insurance plans • Robust life insurance benefits • Retirement plans, including company-matched 401k and pension plan • Paid holidays and time off • Parental leave • Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep goals • Company-paid counseling for mental health, stress management, and work-life balance • Continued education reimbursement eligibility • Company-paid FLMI and ICA courses • Discounted Texas Rangers tickets