Customer Care Representative

🕒 Yesterday

🇺🇸 United States – Remote

💵 $45k - $48k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Arketa

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💼 Consulting

📣 Marketing

🧘 Wellness

Consulting • Marketing • Wellness

Arketa is a modern booking software designed specifically for wellness business owners, including studios that offer yoga, Pilates, group fitness, and recovery programs. It provides a range of features such as membership management, marketing automation, an on-demand video library, and customizable branded websites and mobile apps. Arketa helps businesses streamline operations, enhance client experiences, and increase revenue through innovative solutions and robust customer support.

📋 Description

• Own each Partner interaction from start to finish across chat, email, and scheduled Zoom calls • Stay available and engaged with the support queue during scheduled shifts • Own resolutions by investigating issues, confirming fixes, and closing the loop • Problem-solve across Arketa's product and collaborate with Product, Engineering, Onboarding, and Migrations • Customize solutions for wellness businesses and help Partners use Arketa's capabilities • Continuously learn features and use AI-assisted internal tools for research and drafting • Maintain response accuracy and Arketa's voice • Advocate for Partners internally and share insights with Product, Engineering, and CX leadership • Address schedule issues, payment questions, migration blockers, and integration hiccups • Manage multiple chat, email, and Zoom conversations in parallel

🎯 Requirements

• 1–2 years of experience in Customer Support, contact-center, or customer-facing operations, ideally in a high-volume environment with published SLA and CSAT targets • Impeccable written communication; ability to explain complex things clearly, warmly, and concisely in chat and email • Ability to balance inbound chats, scheduled calls, and email inquiries while prioritizing multiple high-priority resolutions • Great judgment and ability to problem-solve on your feet • Ability to identify process-improvement opportunities • Team-player mindset • Organized, self-sufficient, and a go-getter; able to go above and beyond expectations • Preferred: experience working in a wellness business and using MBO, Arketa, or equivalent industry software • Preferred: experience with Intercom, Slack, Notion, and Google Suite, or ability to learn new tools quickly • Preferred: comfort using AI-assisted tools • Preferred: four-year post-secondary education / Bachelor's degree

🏖️ Benefits

• Stock Options • Comprehensive Medical, Vision and Dental Insurance (for U.S.-based employees) • Unlimited PTO • Wellness Reimbursement • Ownership and Opportunity for Advancement • Competitive Salary