Healthcare Customer Service Specialist

Job not on LinkedIn

🕒 Yesterday

🇺🇸 United States – Remote

💵 $14 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Sagility

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚖️ Legal

📦 Logistics

Healthcare • Legal • Logistics

Sagility is a company focused on digital privacy and online user experience, with an emphasis on cookie management and compliance with EU cookie laws. It provides tools and information for managing cookies, ensuring legal compliance, and enhancing website functionality and user privacy. Sagility aims to help businesses understand site visitors' interactions through necessary and optional cookies while maintaining data protection standards.

📋 Description

• Answer inbound calls and place outbound calls to assist members or patients with inquiries, benefits, scheduling, and service coordination • Provide accurate information about health plan benefits, eligibility, and coverage • Schedule, reschedule, and confirm appointments with healthcare providers • Process referrals, authorizations, prescription renewals, and other requests • Assist members or patients with claims questions, billing inquiries, and account updates • Review insurance or plan eligibility and update records in the system • Maintain accurate documentation in electronic systems, including EMR or CRM tools • Communicate with providers and internal teams via phone, secure messaging, or email • Protect member and patient confidentiality and follow HIPAA or applicable privacy guidelines • Escalate complex issues to the appropriate team or supervisor for resolution • Participate on camera during interviews, training, team meetings, and regular check-ins

🎯 Requirements

• High School Diploma or equivalent • 1+ year of call center customer service experience handling high call volume • 1+ year of healthcare or health insurance experience • Previous job tenure of at least 6 months per role • Knowledge of privacy regulations and ability to manage sensitive customer and account information • Strong verbal and written communication skills • Ability to navigate multiple systems and maintain accuracy while handling calls • Comfortable working remotely with a designated, private workspace • Demonstrated stable work history and reliability • Commitment to a long-term role • Reliable high-speed internet • Preferred: experience with appointment scheduling or benefits inquiries • Preferred: familiarity with EMR or CRM systems • Preferred: experience with EPIC, Facets, or similar applications • Preferred: knowledge of medical and/or insurance terminology • On-camera participation during interviews, training, team meetings, and regular check-ins

🏖️ Benefits

• Starting at $14 per hour for training, with an increase after transitioning to production • Weekly pay • Medical, Dental, and Vision coverage • Life Insurance • Short-Term and Long-Term Disability options • Flexible Spending Account (FSA) • Employee Assistance Program • 401(k) with employer contribution • Paid Time Off (PTO) • Tuition Reimbursement • Remote work with a designated, private workspace • Supportive atmosphere where you can express yourself openly and be part of a team that values your contributions