Customer Service Specialist

🕒 5 days ago

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BeMobile, Inc

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

📡 Telecommunications

🛒 Retail

👥 B2C

Telecommunications • Retail • B2C

BeMobile, Inc. is a Verizon Authorized Retailer that has been operational since 2000, starting with a single store in Grand Forks, ND. Over the years, BeMobile has expanded its footprint to over 70 locations across multiple states, including North Dakota, South Dakota, Minnesota, Wisconsin, Iowa, Illinois, New Hampshire, Maryland, and California. The company is dedicated to providing personalized service in neighborhood Verizon stores and is driven by core values such as accountability, adaptability, continuous improvement, helpfulness, and trustworthiness. BeMobile's mission emphasizes growth as a team while fostering connectivity within communities.

📋 Description

• Handle incoming customer inquiries, objections, and complaints across multiple communication channels • Provide solutions, escalate issues when necessary, and build trust through positive, professional interactions • Initiate calls to prospects and existing customers, present products or services, highlight features and benefits, and close sales • Organize follow-ups to maximize conversions and exceed monthly targets • Generate and maintain leads from campaigns • Track interactions and accurately update information in communication platforms • Communicate with the team and support retail locations to meet targets • Share insights, trends, and feedback to improve the customer experience across the organization • Exceed customer expectations through issue resolution, proactive follow-up, and customer-focused support while supporting sales goals

🎯 Requirements

• 1–2 years of retail or wireless experience, or relevant experience • At least 1 year of sales experience, or 1–2 years of wireless/technology sales experience • Call center or customer outreach experience preferred • Excellent communication, collaboration, and interpersonal skills • Exceptional time management and attention to detail • Ability to manage multiple tasks • Comfortable with phone-based customer outreach and customer service support • Ability to exceed expectations without constant oversight • Dependability, punctuality, professionalism, teamwork, and adaptability • Ability to work remotely or independently while maintaining high performance standards • Must be at least 18 years of age • Ability to work Monday through Friday, 8 a.m. to 5 p.m. in the local time zone • Dedicated, quiet workspace and reliable high-speed internet access • Comfortable executing a structured sales process involving prospecting, outreach, and closing support • Successful completion of a background check • Employment eligibility verification through E-Verify

🏖️ Benefits

• Health, Dental, and Vision Insurance • Employee Assistance Program (EAP) • 401(k) with Employer Match after 90 Days • Career Advancement Opportunities • Pet Insurance • Verizon Service Plan Discounts • Financial Wellness Tools – SmartDollar by Dave Ramsey & Financial Counseling • Paid Time Off and Sick Pay • Maternity and Parental Leave • DeVry University Continuing Education Discounts • Employee Benevolence Fund • Student Loan Repayment • Training • Fun environment