Contact Center Customer Experience Specialist – Bilingual, Spanish

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🕒 Yesterday

🏈 Ohio, Minnesota, +2 more states – Remote

🏈 Ohio – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🧀 Wisconsin – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1863

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.

📋 Description

• Provide a high level of customer service by responding to telephone or email inquiries, requests, and problems • Research and resolve problems and errors, including those related to fraud support and internet operations • Obtain thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems, and procedures • Act as a liaison between customers and U.S. Bank departments to resolve complex customer or technology issues • Process and respond to customer inquiries using multiple systems to provide account information • Answer every call with professionalism and accuracy • Ask questions to understand and resolve customer concerns and identify how U.S. Bank can meet their financial needs • Present options that make banking easy and convenient while prioritizing customer needs

🎯 Requirements

• High school diploma or equivalent • Typically a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or related experience, and successful completion of specialized skill training • Effective problem-solving and negotiation skills • Ability to navigate multiple computer systems and applications and utilize search tools to find information • Proven time management skills and ability to multitask • Experience interacting positively with unsatisfied customers • Good communication skills, including speaking clearly, articulately, and accurately while using a pleasant tone and common conversational courtesies • Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications • Bilingual Spanish capability and successful language assessment after training • Ability to work U.S. home-based remote • Preference for candidates residing near Phoenix/Tempe, AZ; Atlanta, GA; Charlotte, NC; Cincinnati, OH; Milwaukee, WI; St. Louis, MO; or Twin Cities, MN • Applicants must be able to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

🏖️ Benefits

• 10% shift differential for shifts beginning at 12:30 p.m. or later • 10% language premium for bilingual Spanish after successful assessment after training • Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Incentive and recognition programs • Equity stock purchase • Pension • U.S. home-based remote work