Pre-Litigation Case Manager, Team Lead

🕒 6 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 15%

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Kenny Habetz Injury Law

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚖️ Legal

👥 B2C

Legal • B2C

Kenny Habetz Injury Law is a Louisiana-based personal injury law firm centered in Lafayette with additional service areas including Crowley and Metairie. The firm, led by attorney Kenny Habetz with roughly 15 years’ experience, focuses on representing individuals hurt in accidents—car, motorcycle, truck, workplace, slip-and-fall, maritime, dog bites, wrongful death, brain injuries and more—on a contingency-fee basis. The firm advertises 24/7 availability, millions recovered in verdicts and settlements, free case reviews, and extensive client testimonials and case results.

📋 Description

• Directly supervise the pre-litigation case management team, including workload assignment and capacity balancing • Set standards for client contact, file hygiene, and file movement • Train new case managers and build the training path for the role • Conduct one-on-one check-ins and performance reviews • Address performance problems and recommend hiring and staffing changes • Carry a small caseload while supervising the team • Run file audits to identify stalled cases, aging records requests, and treatment gaps • Review demand packages for completeness, accuracy, and persuasive strength • Own and reduce the pre-litigation aging report • Escalate files appropriate for litigation • Partner with attorneys on case valuation and negotiation strategy • Manage client satisfaction and difficult client conversations • Document and improve workflows and task templates in the case management system • Report on caseload volume, phase aging, demand turnaround, and settlement results • Coordinate handoffs to litigation and settlement • Recommend process and technology changes based on data

🎯 Requirements

• 4 or more years of personal injury pre-litigation case management experience • Prior experience supervising, training, or leading a team • Strong command of medical records, treatment coordination, demand preparation, and bodily injury negotiation • Working knowledge of Louisiana prescription periods and insurance coverage issues • Excellent written communication, particularly demand writing • Comfort managing performance and holding people accountable • Experience in a Louisiana personal injury firm • Experience building or rebuilding a pre-litigation workflow • Familiarity with lien negotiation and Medicare or Medicaid reimbursement • Proficiency with case management platforms and reporting tools • Bilingual in English and Spanish

🏖️ Benefits

• Health care plan (medical, dental, and vision) • Retirement plan with 401(k) participation • Critical illness and cancer ancillary plans • Life insurance (basic, voluntary, and AD&D) • Short term and long term disability coverage • Paid time off, including vacation and paid holidays • Ongoing training and professional development • Fully paperless, cloud based systems so your day is spent on client work instead of filing

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