Head of Customer Success – MotorTech AI

Job not on LinkedIn

🔥 35 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Keyloop

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

☁️ SaaS

🏢 Enterprise

Automotive • SaaS • Enterprise

Keyloop is a provider of cloud-based software and services that power automotive retail, helping dealerships, OEMs and automotive groups manage sales, marketing, inventory, service and finance across online and showroom channels. Its Fusion Automotive Retail Platform (Sales Hub, Acquisition Hub, Vehicle Hub, Service Hub), Keyloop DMS and VEGA predictive intelligence streamline operations, improve profitability, and connect dealer workflows through integrations and a partner ecosystem. Keyloop primarily delivers enterprise SaaS solutions to automotive businesses as a B2B technology provider.

📋 Description

• Own and develop the Motortech AI Customer Success methodology • Lead, manage and develop the CS team • Serve as the senior implementation owner for our most strategic accounts • Take structured handovers from the Implementation Consultant • Act as the primary escalation point for client issues across the CS team • Define and track CS performance metrics across the team • Represent the CS function in leadership discussions • Build and maintain strong senior relationships with key accounts • Partner closely with the Solutions Consultant and Implementation Consultant • Work with Senior Product Manager on a structured feedback loop • Liaise with the wider Keyloop Customer Success teams • Recruit, onboard and develop new CSMs as the team grows

🎯 Requirements

• 5+ years in Customer Success, Professional Services or Implementation leadership, with at least 2 years in a people management role • Demonstrable experience building or significantly maturing a CS methodology • Track record of delivering complex, multi-stakeholder enterprise implementations on time • Strong programme and project management skills • Excellent relationship management at senior and C-level • Experience managing a team through a period of growth and process change • Sound judgement and the confidence to own decisions independently • Data-driven approach to team performance • Experience in B2B SaaS, automotive technology, or adjacent industries is a strong advantage

🏖️ Benefits

• An inclusive environment to thrive • A culture which fosters support and unbridled collaboration • No academic qualifications required for the position • Equal opportunity employer committed to diversity