Account Manager

Job not on LinkedIn

August 19

🦀 Maryland – Remote

Although this job is listed in Maryland, this company may be open to hiring remote in other states.

💵 $43k - $56k / year

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

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Klik.Solutions

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Klik Solutions was founded by Arthur Olshansky and Neil Konstantoulas in May of 2012. At that time, we were known as Federal Hill Solutions (leveraging the name of a great neighborhood in South Baltimore). Back then, our focus was just selling data backup and data protection services while sitting in cafés around Baltimore.

11 - 50 employees

📋 Description

• The Account Manager serves as the primary day-to-day contact for assigned client accounts. • Respond to client inquiries, concerns, and escalations promptly, ensuring appropriate triage and follow-up. • Maintain regular communication to keep clients informed on service delivery progress, milestones, and updates. • Conduct Monthly Service Reviews to review ticket performance, SLA adherence, and identify service improvement opportunities. • Participate in Quarterly Technical Business Reviews with the technical teams to discuss strategic improvements, technology roadmaps, and alignment with client business goals. • Coordinate with the Project Manager to support project execution, ensuring client needs are translated into clear deliverables. • Coordinate with internal teams and resources to align on timelines, priorities, and issue resolution. • Assist the PM in tracking tasks, dependencies, and follow-ups across multiple accounts. • Monitor account performance, satisfaction, and engagement; flag risks or opportunities to the Solutions Advisor and/or Solutions Architect. • Follow up on completed deliverables to ensure client satisfaction and gather feedback. • Maintain accurate and up-to-date account documentation, including communications, agreements, and performance metrics. • Track trends from Monthly Service Reviews and Quarterly Technical Business Reviews to proactively address concerns and strengthen the account. • Identify opportunities for upselling, cross-selling, and expanding client engagement; relay insights to sales and leadership. • Participate in account reviews, client business meetings, and proposal discussions as needed. • Record and distribute meeting minutes, action items, and progress updates. • Support compliance with PMO standards, methodologies, and reporting requirements. • Champion a client-first approach while balancing company priorities. • Support special initiatives or account-related projects as assigned by the Project Manager or PMO leadership. • Be available for occasional after-hours or weekend check-ins when client or project demands require it.

🎯 Requirements

• Strong verbal and written communication skills with the ability to adapt to varied audiences. • Customer service–oriented mindset with strong interpersonal skills. • Proven ability to coordinate between clients and internal teams effectively. • Strong organizational skills and ability to manage multiple accounts simultaneously. • Data analysis and reporting skills for account performance tracking. • Familiarity with project management concepts and PMO operations. • Minimum 1 year of experience in account management, customer success, or service delivery coordination. • Strong working knowledge of MS Office 365 (Teams, Outlook, Excel; Project or Visio experience a plus). • Experience with Kaseya PSA or similar PSA/CRM tools preferred. • Process improvement or performance management experience is a plus. • Relevant certifications (CompTIA Project+, PMI CAPM, or equivalent) are an advantage.