Salesforce Delivery Manager – Channel/Portal Squad

🕒 July 9

🇺🇸 United States – Remote

💵 $120k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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KnowBe4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🔒 Cybersecurity

☁️ SaaS

📚 Education

Cybersecurity • SaaS • Education

KnowBe4 is a leading platform specializing in security awareness training and simulated phishing to help organizations manage the human element of cybersecurity. The KnowBe4 HRM+ platform is used by approximately 70,000 organizations globally to bolster cybersecurity risk management strategies, integrating AI-powered solutions to improve security culture and user behavior. KnowBe4 offers a comprehensive array of products including email security, security coaching, and compliance training, designed to educate and protect against social engineering, phishing, and other cyber threats. Its innovative approach combines real-time security coaching and AI-defense agents to mitigate human risks and reduce vulnerabilities. Trusted by many top cybersecurity companies, KnowBe4 is a significant player in enhancing security awareness and compliance across industries.

📋 Description

• Primary Solution Owner: Take ownership of the domain’s systems, processes, integrations, and data architecture. • Team Facilitation: Lead daily stand-ups and sprint planning sessions to establish clear goals for the team. • Backlog Orchestration: Coordinate backlog refinement with Product Owners to ensure work is ready for development. • Forecasting: Establish realistic commitments and provide accurate delivery timelines for stakeholders. • Efficiency Tracking: Analyze velocity, capacity, and throughput metrics to measure squad performance. • Trend Monitoring: Monitor sprint burndown charts and release burnup trends to identify delivery patterns. • Sustainable Pace: Balance the team’s workload to ensure a healthy, sustainable output without burnout. • Review & Demo: Organize and facilitate sprint reviews and demos to showcase progress to stakeholders. • Continuous Improvement: Lead retrospectives to identify and implement process enhancements. • Strategic Liaison: Serve as the primary point of contact for progress, risks, and issues. • Priority Negotiation: Build trusted relationships with business partners to align technical execution with business priorities. • Identify, document, and track software defects using appropriate tools • Analyze and document bugs and errors discovered during testing phases • Provide clear, detailed reproduction steps and supporting evidence for identified issues • Collaborate with developers to ensure timely resolution of issues • Perform root cause analysis on critical bugs to prevent recurrence • Test integrations between systems to ensure data consistency, data flow, and functionality • Verify end-to-end business processes that span multiple systems • Rapidly gain understanding of business workflows to provide meaningful QA feedback • Prepare detailed test reports and quality metrics for stakeholders • Maintain up-to-date test documentation, including test cases and procedures • Report test results in a clear, concise manner for both technical and non-technical stakeholders • Develop comprehensive test plans that align with business requirements • Work closely with developers, business analysts, and product owners to understand requirements and ensure quality throughout the development lifecycle • Participate in sprint planning, daily stand-ups, backlog refinement, and retrospectives as appropriate • Work closely with teams to resolve identified issues • Blocker Removal: Proactively identify and remove technical or procedural impediments. • Team Shielding: Protect the team from disruptions and unnecessary context-switching to maintain focus. • Risk Mitigation: Identify project risks and potential bottlenecks early in the delivery cycle. • Process Advocacy: Champion DevOps, and automation initiatives to improve delivery quality. • Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

🎯 Requirements

• Bachelor’s Degree in information technology, related field or equivalent experience • Minimum 5 Years of applicable Experience as a Salesforce Administrator for the Sales Cloud • Minimum 2 Years of management experience • Minimum 2 Years Experience with Database Data Management • Experience with Gmail and Google Docs • Experience with MS Office (Word and Excel) • Experience with web browsers (Chrome, Internet Explorer, etc.) • Salesforce Configuration: Proficiency in Salesforce workflow, flow, process builder, reports, dashboards, and other configuration. • Data Management: Experience with Salesforce Dataloader. • Development Lifecycle: SDLC/Copado experience (a plus). • Communication: Strong verbal and written communication skills; ability to communicate effectively at all organizational levels. • Soft Skills: Excellent time management and organization skills. • Problem-Solving: Creative and analytical thinker with strong problem-solving abilities

🏖️ Benefits

• company-wide bonuses based on monthly sales targets • employee referral bonuses • adoption assistance • tuition reimbursement • certification reimbursement • certification completion bonuses