Embed Account Manager

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November 24

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Kota

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B2B • Healthcare Insurance • HR Tech

Kota is an all-in-one employee benefits platform that enables modern companies to manage health, pension, and life insurance benefits seamlessly. By providing a centralized command center for HR tools, Kota simplifies the setup and management of employee benefits while allowing employees to personalize their selections through an engaging app. With automated finance and payroll functionalities, Kota aims to reduce complexity and enhance the overall experience of both HR teams and employees.

11 - 50 employees

Founded 2022

🤝 B2B

⚕️ Healthcare Insurance

👥 HR Tech

📋 Description

• Drive Client Growth • Expand client usage across new countries, product modules, and eligible populations. • Build and maintain clear account plans, growth forecasts, and expansion roadmaps. • Identify upsell or expansion triggers early and coordinate internally to execute them. • Own Strategic Relationships • Act as the primary point of contact for post-launch Embed clients. • Build deep, multi-level relationships across client Product, Ops, and Commercial teams. • Run structured QBRs that align stakeholders and drive long-term partnership value. • Manage Escalations & Delivery Health • Own client-level escalations (not consumer queries) and coordinate resolution across: • Product • Integrations • Expansion & Benefits • Embed Operations • Communicate proactively and transparently with clients during issues or delays. • Insights & Performance Tracking • Monitor account performance across revenue, lives, satisfaction, and operational health. • Surface trends, risks, and opportunities early - and translate them into clear action. • Provide structured feedback to Product, Expansion, and Ops to inform roadmap and prioritisation. • Champion the Voice of the Client • Distil client feedback into actionable insights for the wider business. • Help shape the Embed partnership model, client lifecycle, and expansion strategy as we scale.

🎯 Requirements

• 2+ years' experience in account management, partnerships, customer success, or a similar client-facing role. • Strong relationship-building skills with confidence working with senior stakeholders. • Commercially minded: comfortable with basic forecasting, identifying opportunities, and supporting commercial conversations. • A proactive operator who thrives in fast-paced, high-growth settings and isn’t afraid to create clarity where none exists. • Highly organised, structured, and calm under pressure - able to manage multiple clients at pace. • Strong communicator who can simplify complexity for clients and internal stakeholders. • Able to understand how API-driven or embedded products work (no deep technical knowledge needed). • Experience in health insurance, benefits, EOR/GP, or SaaS/fintech environments is a plus.

🏖️ Benefits

• Health Insurance via Kota (€1,800 toward a plan of your choice) • Workplace Pension with matched contributions up to 5% via Kota • WFH stipend to support your home office • Generous Paid Time Off - work hard and recharge fully • Annual company-wide offsite + dedicated team offsite