Sales Operations Analyst

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🔥 0 minutes ago

🇪🇺 Europe – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Sales Operations

👻 Ghost score 14%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kraken Digital Asset Exchange

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

₿ Crypto

💸 Finance

💳 Fintech

Crypto • Finance • Fintech

Kraken Digital Asset Exchange is a cryptocurrency platform that facilitates the buying and selling of over 200 cryptocurrencies, including Bitcoin, Ethereum, and many others. Founded in 2011, Kraken provides a comprehensive suite of features for both beginner and advanced traders, such as advanced trading interfaces and margin trading. The platform emphasizes industry-leading security, deep liquidity, and 24/7 customer support, making it a trusted choice for users worldwide. Kraken caters to individual investors as well as institutional clients, offering services like OTC trading and custody. The company is committed to transparency with its proof of reserves and mission-driven values. Kraken operates globally, supporting clients in over 190 countries, with a quarterly trading volume exceeding $207 billion. However, users are advised of the high risk of crypto investments and the lack of regulation in some jurisdictions.

📋 Description

• Own RFP and DDQ responses for PWS and xStocks from kickoff through submission • Triage incoming questions and route technical and compliance items to Solutions and Compliance • Coordinate contributions from Legal, Compliance, Security, Product, Engineering, and other internal teams • Establish deadlines and drive follow-up to ensure timely, complete responses • Oversee document assembly and final formatting • Lead internal preparation and alignment for major client presentations and RFP due diligence meetings • Track action items through resolution • Qualify inbound leads and route them to the appropriate salesperson or self-serve onboarding • Maintain Attio CRM data integrity across accounts, contacts, deal stages, and client outreach activity • Build and maintain pipeline reporting in Attio and prepare materials for weekly pipeline reviews • Manage handoff from signed deal to onboarding, confirming contracts, pricing, and billing details • Produce weekly customer insights from call notes and CRM activity • Communicate product requests, competitor feedback, pricing feedback, and emerging trends to Sales, Product, and leadership • Develop and maintain an approved RFP and DDQ response library • Use AI tools to draft accurate, consistent first-pass answers • Identify process gaps and implement improved workflows, automating repetitive work where possible • Perform additional duties and responsibilities as assigned

🎯 Requirements

• 3+ years of experience in sales operations, sales support, or proposal management • Experience ideally within banking, fintech, financial services, or crypto • Experience managing RFPs, DDQs, security or compliance questionnaires, or other complex documents with many contributors • Ability to drive deadlines and coordinate cross-functional stakeholders across Legal, Compliance, Security, Product, and other teams • Hands-on experience with a CRM platform; Attio experience is a plus, with Salesforce or HubSpot experience transferable • Comfort building simple reports and dashboards • Excellent writing, editing, and document formatting skills • Clear, confident communication with senior internal stakeholders and external clients • Understanding of institutional and B2B sales cycles in financial services • Interest in crypto and digital assets • Proactive, process-oriented approach with ability to identify issues and implement effective solutions • Rigorous attention to detail • Nice to have: background in banking, institutional sales, or B2B infrastructure and API products • Nice to have: familiarity with vendor due diligence and security questionnaires • Nice to have: experience using AI tools or workflow automation

🏖️ Benefits

• Dogfooding is a requirement for everyone once they join Kraken • Equal opportunity employment commitment • Job-related skills or work-style assessments applied consistently across candidates • Consideration of qualified applicants with criminal histories consistent with the San Francisco Fair Chance Ordinance

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