Senior Product Manager – Pro Onboarding

Job not on LinkedIn

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

✅ Product Manager

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kraken Digital Asset Exchange

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

₿ Crypto

💸 Finance

💳 Fintech

Crypto • Finance • Fintech

Kraken Digital Asset Exchange is a cryptocurrency platform that facilitates the buying and selling of over 200 cryptocurrencies, including Bitcoin, Ethereum, and many others. Founded in 2011, Kraken provides a comprehensive suite of features for both beginner and advanced traders, such as advanced trading interfaces and margin trading. The platform emphasizes industry-leading security, deep liquidity, and 24/7 customer support, making it a trusted choice for users worldwide. Kraken caters to individual investors as well as institutional clients, offering services like OTC trading and custody. The company is committed to transparency with its proof of reserves and mission-driven values. Kraken operates globally, supporting clients in over 190 countries, with a quarterly trading volume exceeding $207 billion. However, users are advised of the high risk of crypto investments and the lack of regulation in some jurisdictions.

📋 Description

• Own Kraken Pro's global onboarding experience end to end, from first landing through a client's first trade • Assess the onboarding funnel and drive continuous UX improvements • Understand Pro customers, their early needs, messaging, and motivations to trade • Analyze onboarding data to identify friction points, drop-offs, and high-leverage opportunities • Design onboarding experiences that build trust and guide clients confidently • Help clients reach their first trade faster and with greater conviction • Partner with Design, Data, Engineering, and Marketing to turn insights into shipped improvements • Use AI to surface friction points, predict drop-off, personalize onboarding paths and messaging, and accelerate product work

🎯 Requirements

• 4+ years of product management experience • Strong track record in onboarding, activation, or growth-oriented UX work • Sharp product sense for user experience, including spotting friction, simplifying complex flows, and designing for trust and excitement • Strong data fluency, including defining success metrics, analyzing funnels, and turning data into prioritized action • Excellent written and verbal communication • Customer-first instinct and curiosity about users • Fluent working with AI tools day to day • Passion for crypto and trading, with a strong belief in Kraken Pro's mission • Applicants must select the city and country from which they will work • Applicants must disclose whether they need current or future sponsorship to work in their location

🏖️ Benefits

• Kraken dogfooding is a requirement for everyone once they join Kraken • Equal opportunity employment and non-discrimination commitment • Job-related skills or work-style assessments are applied consistently and are not the sole basis for employment decisions