Client Delivery Lead

🔥 18 minutes ago

🌐 United Kingdom, Germany, +2 more countries – Remote

🇬🇧 United Kingdom – Remote 🇩🇪 Germany – Remote 🇳🇱 Netherlands – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟠 Senior

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kraken

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

⚡ Energy

Consulting • Logistics • Energy

Kraken is an innovative technology platform designed for the utility sector, providing an end-to-end solution that automates and enhances the energy supply chain. It manages over 60 million customer accounts and works with various energy sources, including offshore wind and grid-scale batteries. Kraken helps utilities improve operational efficiency, customer service, and innovative product development while contributing to the transition to a decentralized and decarbonized energy system.

📋 Description

• Build industry-leading product experiences for European clients • Create, manage and prioritise client onboarding roadmaps • Serve as the main point of contact for clients and partners during onboarding and implementation • Manage and coordinate stakeholders ranging from construction site managers and software engineers to senior business stakeholders • Coordinate tech development and issue resolution during implementation • Organise workstreams, flag dependencies, coordinate internal and external teams, and provide clear progress updates • Act as subject matter expert on German and European energy markets, hardware and connectivity requirements, TSOs, DSOs, re-dispatch, ancillary services and competitor landscape • Evaluate hardware and software solutions for regional fit • Develop deep product knowledge of Kraken technology and support client onboarding • Understand client user needs and how Kraken capabilities support asset-management and energy-trading strategies • Work with account managers on strategic business reviews and client transformation workshops • Identify opportunities for product enhancements, market expansion, user growth and upselling • Drive internal process improvements to enhance onboarding and speed time to value • Collaborate with product, engineering, customer success and support teams

🎯 Requirements

• Strong client delivery and/or product ownership experience working across software and hardware • Experience working with complex client delivery pipelines, coordinating multiple teams, spotting dependencies, mitigating risks and maintaining momentum • Exceptional relationship management across internal and external stakeholders • Excellent communication skills, including explaining complex technical problems clearly and communicating at high and low levels • Strong influencing skills and ability to challenge traditional ways of thinking • Strong interest in energy-market intricacies; experience with flexibility products is a plus • Solid understanding of technology and associated trends • Agile delivery experience • Understanding of APIs, data flows, system integrations and cloud software architecture • Patience, initiative, time management and a get-stuff-done attitude • Native or professional fluency in English • Occasional travel required • Bonus: knowledge of European energy markets, flexibility products, battery storage, renewables, demand response, DERs, industrial gateways, edge devices, IoT connectivity, Modbus, OPC UA and controlled environments • Must have the right to work in the country of application; visa sponsorship is unavailable

🏖️ Benefits

• Equal opportunity employer with non-discrimination commitment • Workplace accommodations available upon request • Remote work arrangement • Occasional travel as part of the role

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