Kraken
201 - 500 employees
⚡ Energy
☁️ SaaS
🏢 Enterprise
Energy • SaaS • Enterprise
Kraken is an innovative technology platform designed for the utility sector, providing an end-to-end solution that automates and enhances the energy supply chain. It manages over 60 million customer accounts and works with various energy sources, including offshore wind and grid-scale batteries. Kraken helps utilities improve operational efficiency, customer service, and innovative product development while contributing to the transition to a decentralized and decarbonized energy system.
Principal Product Manager – Outbound Engagement
🕒 April 15
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Kraken
201 - 500 employees
⚡ Energy
☁️ SaaS
🏢 Enterprise
Energy • SaaS • Enterprise
Kraken is an innovative technology platform designed for the utility sector, providing an end-to-end solution that automates and enhances the energy supply chain. It manages over 60 million customer accounts and works with various energy sources, including offshore wind and grid-scale batteries. Kraken helps utilities improve operational efficiency, customer service, and innovative product development while contributing to the transition to a decentralized and decarbonized energy system.
📋 Description
• Lead the development and scaling of Kraken’s outbound engagement platform across voice, email, SMS, and extensible future channels • Design the system to support event-driven communication based on operational and lifecycle signals • Create the architectural and strategic direction alongside an integration model with internal and external systems • Raise the bar for customer communication in energy, making it contextual, personalized, predictive, and proactive
🎯 Requirements
• 5 to 10+ years of product management experience in a scaling SaaS or enterprise software environment • Direct experience building or scaling marketing technology, campaign orchestration systems, or outbound engagement platforms • Systems thinking across workflows, integrations, constraints, and execution layers • Experience integrating complex systems and APIs • Experience collaborating with data and analytics teams, ideally including exposure to ML-driven initiatives
🏖️ Benefits
• Inclusion efforts and customization of interview processes • Certified Great Place to Work in several countries
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