Senior Technical Architect – Teams Phone and Rooms Migration

🕒 June 16

🏢🏡 London – Hybrid

⏰ Full Time

🟠 Senior

🔙 Backend Engineer

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Kyndryl

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

🏢 Enterprise

🔒 Cybersecurity

☁️ SaaS

Enterprise • Cybersecurity • SaaS

Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.

📋 Description

• Define Teams Phone/Rooms migration readiness standards and safe cutover patterns • Establish policy baselines and validation checks needed before and after user moves • Define runbooks for common voice/rooms remediation scenarios during tenant transitions • Coordinate dependencies with Identity, endpoints, networking and licensing stakeholders • Support pilot execution and translate outages/issues into hardened standards • Define acceptance criteria and evidence requirements for voice/rooms components • Support triage during cutovers, ensuring quick recovery for business-critical voice scenarios • Work with adoption/change stakeholders to define comms and user readiness inputs • Create and maintain a known-issues catalogue and remediation playbooks usable by delivery teams • Ensure governance alignment: no unsafe go-lives without defined readiness evidence

🎯 Requirements

• Evidence of tenant-to-tenant migration work affecting Teams voice/rooms (specialism mandatory) • Strong Teams administration knowledge with practical voice domain troubleshooting experience • Experience creating runbooks, readiness criteria and validation routines for scaled cutovers • Strong stakeholder and dependency management across technical domains • Willingness to support extended hours during cutover windows and global coordination calls • Documentation discipline: clear, repeatable guidance and evidence templates • Experience with enterprise voice integrations and meeting room estate management (Good-to-Have) • Microsoft certification alignment relevant to collaboration/communications (or equivalent) (Good-to-Have) • Experience supporting high-stakes productivity services during major transformations (Good-to-Have) • Familiarity with broader M365 tenant consolidation sequencing impacts (Good-to-Have)

🏖️ Benefits

• flexible, supportive environment • employee engagement and belonging • Be Well programs supporting financial, mental, physical, and social health • learning opportunities from Microsoft, Google, and Amazon certifications and coaching