Technology Transformation Manager

Job not on LinkedIn

🕒 June 2

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Lakeland Care

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

🤝 Non-profit

🧘 Wellness

Healthcare Insurance • Non-profit • Wellness

Lakeland Care is a leading provider of support and care coordination services for elders and adults with disabilities, primarily through Wisconsin’s Family Care program. It offers programs like Family Care Services and Tribal Care Services, focused on long-term care and support for the elderly and disabled, including specific services for Wisconsin American Indian Tribes. Lakeland Care also operates Lakeland Care Plus, providing training, consulting, coaching, and information technology services. The organization emphasizes cultural care and employee well-being, and has been recognized with multiple workplace awards. Lakeland Care operates with a mission to build better lives through compassionate, coordinated care.

📋 Description

• Lead LC Plus’s innovation and digital transformation practice, connecting technology to organizational strategic needs and driving it to deliver measurable outcomes across clients of varying sizes and maturity levels • Operate as the accountable owner for outcomes across the team’s practice areas, setting priorities, ensuring deliverable quality, and coaching team performance while stepping in hands-on when needed • Drive operational delivery of strategic transformation engagements, partnering with executive sponsors while owning day-to-day execution • Own end-to-end delivery of strategic transformation engagements and distribute execution clearly across the team while retaining outcome ownership and ensure governance, documentation, and audit readiness across all work products • Apply recognized project management discipline (ITIL, PRINCE2, Agile, PMI-aligned) to ensure structured, timely, and outcome-oriented delivery • Coordinate IT governance and audit support activities, including evidence management, audit readiness, and regulatory reporting • Translate executive direction and client business problems into practical, technology-enabled solutions • Assess solution options, including build versus buy considerations, in collaboration with stakeholders • Contribute to vendor selection through comparative analysis, including build vs. buy decisions, and present clear recommendations to decision-makers • Evaluate emerging platforms with a balanced lens and distinguish durable innovation from passing hype • Stay ahead of emerging modern workplace technologies, including Microsoft 365, Power Platform, and Copilot, to inform strategic direction • Maintain current technology intelligence and serve as a trusted advisor, evaluating tool-to-strategy fit and guiding clients on what to adopt, defer, or avoid • Oversee modern workplace technology across its primary areas, including Microsoft 365 and SharePoint, Power Platform, Microsoft Copilot, and Copilot Agents • Stay ahead of adjacent and emerging platforms that contribute to the modern workplace ecosystem • Weave customer service excellence and cybersecurity awareness into every engagement as foundational expectations and shape internal innovation into repeatable, scalable service offerings that can be consistently delivered across clients • Lead end-user adoption and training efforts, ensuring solutions are implemented with a strong focus on the human experience • Partner with clients to translate their strategic objectives into transformation roadmaps, moving from current state through adoption of transformative technology • Align all initiatives with LC Plus’s mission and client strategic priorities, ensuring technology investments support broader organizational goals • Carry LC Plus’s mission to strengthen organizations that strengthen our communities

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business or related field, or equivalent combination of formal education and experience preferred • Minimum of 7 years of progressive IT experience including service desk or operations exposure (ticket-queue credibility), project management, and solution delivery with demonstrated project management experience • Working knowledge of recognized frameworks such as ITIL, PRINCE2, Agile, or PMI-aligned practice • Hands-on fluency with modern workplace technologies, including Microsoft 365, SharePoint, Power Platform, and Microsoft Copilot (including Copilot Studio and agents), with awareness of emerging platforms • Strong personal interest in AI, actively exploring practical applications beyond formal engagements • Experience advising on vendor selection, including comparative analysis, build vs. buy decisions, and presenting recommendations to stakeholders • Proven ability to lead end-user adoption and change management, including training, communications, and creation of enablement resources that drive user adoption • Experience leading or supervising technical professionals, preferably within an MSP or consulting environment • Familiarity with IT governance, audit support, and compliance frameworks (e.g., HIPAA, HITRUST, SOC 2), with a strong cybersecurity awareness • Strong customer service orientation with the ability to communicate effectively across executive, technical, and frontline audiences • Demonstrated ability to operate at the intersection of people and technology, with a focus on adoption as a human-centered challenge • Current driver’s license, acceptable driving record and proof of adequate insurance required.

🏖️ Benefits

• Customer service excellence • Cybersecurity awareness • High standards for delivery quality • Operational reliability • Continuous improvement across practice areas