Strategic Customer Success Manager

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LAND TECHNOLOGIES LTD

WebsiteLinkedInAll Job Openings

- employees

🏠 Real Estate

☁️ SaaS

🤝 B2B

Real Estate • SaaS • B2B

LAND TECHNOLOGIES LTD is a UK-based SaaS platform that centralises land, planning and ownership data to help developers, agents and infrastructure teams find, assess and appraise sites. It combines comprehensive UK land and planning datasets with integrated partner intelligence (biodiversity, surveys, comparables, utilities), community engagement tools (Give My View) and funding support (LandFund) to streamline the end-to-end development workflow from site sourcing through to appraisal and planning. Trusted by thousands of UK developers, LandTech is designed to speed decision-making, reduce risk and move opportunities to funded projects faster.

📋 Description

• Deliver retention metrics including NRR, GRR, and Logo Retention for a portfolio of mid-market organisations • Manage all commercial aspects of customer relationships, including independent renewal negotiations, contract execution, and payment • Develop trusted-advisor relationships across complex stakeholder groups and build internal champions • Lead customer onboarding and goal-focused sessions to drive early proficiency, adoption, and product value recognition • Monitor usage data and customer sentiment to identify and mitigate churn risks • Create and execute data-driven account plans aligned with customer goals and platform capabilities • Review the Book of Business to identify, demonstrate, and secure expansion opportunities and new offerings • Conduct high-touch engagement sessions to report success measures, advise on utilisation, and unlock customer value • Forecast and deliver portfolio metrics while managing multiple customer needs • Provide actionable customer feedback to Product and Marketing teams to inform product development and business strategy

🎯 Requirements

• 3+ years in Account Management or Customer Success within a B2B SaaS or high-growth technology environment • Proven record of achieving retention and expansion targets, including NRR and GRR • Experience managing the full commercial lifecycle, including renewal negotiations, contract execution, and upselling • Ability to multithread across complex organisations and build relationships from end-users to C-suite executives • Data-driven portfolio management experience using usage analytics and health scoring to mitigate churn • Experience with high-touch onboarding, goal-setting sessions, and driving early product adoption • Excellent communication and feedback skills • Ability to act as a bridge between customers and Product/Marketing teams to influence the product roadmap • Strong familiarity with CRM systems and modern Customer Success tooling

🏖️ Benefits

• Competitive Salary + Company Equity Scheme • Remote-First Flexible Working • Private Health and Dental Insurance (with the option to add dependants) • Pension Scheme (company contributions increasing with tenure) • Group Life Assurance of 4 x Salary • 27 days Paid Holiday (plus Bank Holidays) • £500 Growth Fund • £200 Remote Working Fund • Flexible Bank Holidays + Unlimited Unpaid Holidays • Company Away Days + Volunteer Charity Day • Reward and Recognition Programme • Anniversary Awards