Accounting Support Specialist

Job not on LinkedIn

October 28

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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LawPay

WebsiteLinkedInAll Job Openings

Finance • Compliance • B2B

LawPay is a leading payment management software designed specifically for the legal industry. Trusted by law firms across the United States and Canada, LawPay provides solutions such as credit and debit card payments, eCheck payments, legal fee financing, and invoicing. Its platform complies with ABA and IOLTA guidelines, ensuring secure and efficient payment processing tailored for legal professionals. LawPay integrates with numerous legal software solutions and is recommended by all 50 state bars, 60+ local and specialty bars, and the ABA. The company also offers resources such as CLE webinars and legal industry insights.

51 - 200 employees

Founded 2005

💸 Finance

📋 Compliance

🤝 B2B

📋 Description

• Maintain and enhance customer satisfaction by providing ongoing support for MyCase Accounting users across phone, email, and chat channels and throughout the customer life cycle. • Support new MyCase Accounting customers in setting up the Accounting module for their firm and learning how to use it, including migrating data from legacy systems and providing group training. • Proactively gather customer feedback and identify opportunities to improve the product functionality and enhance the customer experience • Provide timely resolution of product-related customer support issues. Exercise independent judgment in determining the best method(s) to resolve problems and delight the customer • Manage daily account communication regarding the status of open support requests • Works within the Customer Success team to enhance and augment existing and future customer support resources • Serves as a brand ambassador in all customer interactions • Demonstrate mastery of multi-channel support capabilities as measured by tNPS across channels • Demonstrates product expertise and domain knowledge in case responses • Demonstrates customer advocacy; delivers customer insights to product/development teams to inform business decisions.

🎯 Requirements

• 1+ years in a customer-facing role or legal professional role (Law Office Manager, Paralegal, Customer Support, Customer Success, or Business Development etc) • Ability to develop strong client relationships, manage expectations, and critically problem-solve • Ability to present, communicate, and work effectively with other internal teams • Outstanding probing and listening skills • Ability to adapt and work efficiently in a rapidly changing dynamic team environment. • Experience with legal billing, bookkeeping, and/or accounting required. • SaaS support experience desired. • This position is preferably based in Austin, Texas.

🏖️ Benefits

• Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. • Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. • Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. • Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. • Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. • Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). • Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.