Senior Customer Success Manager

Job not on LinkedIn

🔥 7 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LEEO

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛡️ Insurance

🤝 B2B

🤖 Artificial Intelligence

💰 $46M Later Stage VC (Series B) on 2023-01

Insurance • B2B • Artificial Intelligence

LEEO is a telematics- and AI-powered commercial auto insurance provider and broker that partners with insurance brokers and fleets to deliver smarter underwriting, faster quoting and binding, and risk-reduction incentives. LEEO (LEEO Insurance Services, LLC) acts as an insurance agent/broker placing products with A-rated carriers and surplus lines insurers; it uses telematics, AI-driven underwriting and real-time risk intelligence to offer competitive pricing, cashback rewards for safe driving, instant incident capture and streamlined claims, and dedicated onboarding and broker support. Target markets include commercial fleets such as non-emergency medical transport, light business auto, and last-mile delivery.

📋 Description

• Guide insureds through onboarding and ensure timely telematics activation across drivers and devices • Monitor account “health checks” and proactively resolve activation gaps or device issues • Serve as a trusted advisor for policy servicing, billing, driver changes, and account maintenance inquiries • Analyze fleet and customer data to identify trends, compliance issues, and opportunities for improvement • Collaborate with Product, Engineering, and Operations to troubleshoot and remove friction in customer workflows • Document customer interactions, update CRM records, and provide feedback to improve internal processes and customer experience • Support Customer Engagement Managers in executing monthly loss control reports and customer communications • Contribute to process innovation and scalability initiatives across the Customer Experience organization

🎯 Requirements

• 3–6 years of experience in Customer Success, Account Management, Insurance Services, or similar operational/customer-facing roles • Strong written and verbal communication skills with proven ability to build and manage customer relationships at all levels • Proficiency in Microsoft Excel • Experience with Salesforce, HubSpot, Slack, and Atlassian Suite a plus • Highly organized self-starter with strong attention to detail • Experience managing complex, multi-divisional, or geographically distributed customers • Familiarity with commercial auto insurance and/or telematics-based programs preferred • Solutions-oriented, customer-focused mindset with a track record of improving processes and driving outcomes

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