Guest Experience & Reservations Specialist

🕒 July 16

🐊 Florida – Remote

🐊 Florida – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Lemonjuice Capital & Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

Lemonjuice Capital & Solutions is more than just a management company; it is a solutions company focused on providing professional management and creative solutions to legacy resorts. With a deep expertise in timeshare and real estate, Lemonjuice leverages investment capital and an operations team to serve the best interests of owners and boards. The company specializes in areas such as resort management, complex ownership, and financial analysis to help revitalize properties for financial stability.

📋 Description

• Processes all guest and owner requests. • Manages a large number of call intakes during peak seasons and holidays. • Ensures rates match established codes and documents exceptions. • Verifies/adjusts billing for guests. • Messages guests to answer questions, provide quotes, and help resolve issues in a timely manner. • Follows all company policies and procedures while maintaining confidentiality of proprietary information. • Assists individuals with disabilities and expresses genuine appreciation to callers. • Develops and maintains positive working relationships with others and listens to concerns.

🎯 Requirements

• High school diploma or G.E.D.; or one year of related experience and/or training; or equivalent combination of education and experience. • Advanced computer skills and aptitude for software systems. • Strong customer service orientation and skills. • Highly organized. • Excellent time management and multi-tasking skills. • Exceptional teamwork. • Ability to work flexible hours including weekends and evenings as required. • Clear, concise communications skills (verbal and written).

🏖️ Benefits

• Robust benefits package available