Key Account Manager

5 hours ago

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lemlist

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SaaS • B2B • eCommerce

lemlist is a comprehensive cold outreach platform that provides tools designed to help businesses reach their target audiences effectively. It includes features for email outreach, personal branding on LinkedIn and Twitter, lead generation, and seamless meeting booking. With its innovative solutions like email warm-up services and personalized content creation, lemlist empowers companies to enhance their reach and engagement, driving customer acquisition and building strong personal brands.

51 - 200 employees

Founded 2018

☁️ SaaS

🤝 B2B

🛍️ eCommerce

📋 Description

• Lead new clients through a structured and seamless onboarding experience. • Provide tailored training and best practices to help customers maximize the value of lemlist. • Proactively ensure customers integrate lemlist into their workflows for long-term success. • Build and nurture strong relationships with key accounts to foster engagement and loyalty. • Monitor customer health metrics, identify risks early, and implement retention strategies. • Act as a strategic partner, helping clients optimize their use of lemlist to drive business results. • Be the trusted advisor for your portfolio, ensuring customers achieve their goals. • Collaborate closely with internal teams (Sales, Product, Support) to deliver an exceptional experience. • Gather customer feedback and provide insights to improve product development. • Identify and execute upsell and cross-sell opportunities to increase account value. • Develop and implement targeted expansion strategies to achieve 110% NRR. • Drive renewals by ensuring customers see continued value in lemlist.

🎯 Requirements

• Fluency in English (Spanish will be a +) • Customer-first mindset • Sales-driven approach • Strong communication skills • Proactive problem solver • Experience in SaaS or Customer Success is a plus!

🏖️ Benefits

• Ownership of a high-value client portfolio in a fast-growing company. • Hands-on experience in customer success, retention, and revenue growth. • The chance to make a real impact by driving product adoption and customer satisfaction. • A dynamic, international environment where innovation and collaboration thrive.