Lighting Salesperson – Phone and Online Sales

🕒 March 18

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $50k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

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Lighting New York

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

🛒 Retail

eCommerce • Retail • Home Decor

Lighting New York is an online retailer specializing in a wide range of lighting products, including ceiling lights, chandeliers, wall sconces, and outdoor lighting. The company offers exceptional customer service, a Pro Program for designers and contractors that includes benefits like discounted pricing and dedicated account management. Lighting New York aims to provide unique lighting solutions and decor items, ensuring high-quality and stylish options for both residential and commercial spaces.

📋 Description

• Respond to customer inquiries via phone, email, and live chat regarding products, orders, and returns. • Provide accurate quotes and assist with customer satisfaction-related inquiries. • Process customer payments using credit cards, store credits, and in some cases, checks, money orders, or wire transfers. • Proactively follow up with customers on outstanding quotes and potential sales opportunities to maximize conversion. • Collaborate with vendors to resolve order discrepancies and ensure seamless order processing. • Perform administrative tasks including responding to general emails, generating reports, and supporting internal teams. • Research and communicate effectively with customers, vendors, and internal stakeholders to resolve issues. • Continuously evaluate and suggest process improvements that enhance the customer experience. • Maintain awareness of current promotions, competitive products, and key product features. • Attend ongoing product knowledge and continuous learning training sessions. • Maintain a positive, professional, and enthusiastic tone in all customer interactions.

🎯 Requirements

• Strong communication and interpersonal skills • Exceptional customer focus and client relationship management • Excellent organizational and time management skills • Ability to multitask across phone, email, and chat platforms • Analytical thinking and problem-solving capabilities • Basic product knowledge and a willingness to learn continuously • Self-motivated with the ability to work independently and follow directions with minimal oversight

🏖️ Benefits

• Health, Dental, and Vision insurance • Paid Time Off • Retirement savings program with match