Account Manager

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Lightspeed Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

💰 Private Equity Round on 2019-03

Since 1999, Lightspeed Systems has provided smart solutions for school networks, working to make learning safe, mobile and easily managed. With our K12 school partners, we have helped protect and engage more than 10 million students around the world.

📋 Description

• Manage a portfolio of schools, trusts, and education customers across the UK and Ireland. • Serve as the primary point of contact for assigned accounts. • Build relationships with school leaders, IT teams, safeguarding professionals, and operational stakeholders. Lead customer renewal conversations and achieve retention targets. • Identify cross-sell and upsell opportunities across the Lightspeed portfolio. • Conduct regular account reviews to ensure customer satisfaction and adoption. • Monitor account health and proactively address risks to retention. • Partner with Customer Success, Support, Product, and Sales teams to resolve customer issues and improve outcomes. • Maintain accurate customer records, forecasts, opportunities, and activities within Salesforce. • Stay informed on trends and developments within the UK education market. • Share customer feedback and insights with Product and Marketing teams.

🎯 Requirements

• Bachelor's degree (preferred) • 2+ years of experience in account management, customer success, renewals, or B2B sales. • Experience managing customer relationships and driving retention. • Strong communication and relationship-building skills. • Ability to manage multiple accounts and priorities effectively. • Experience using CRM platforms such as Salesforce. • Strong organizational skills and attention to detail. • Comfortable working independently in a remote environment. • Experience working in SaaS, technology, or EdTech. • Familiarity with UK schools, academies, or multi-academy trusts. • Experience managing renewal and expansion opportunities. • Knowledge of safeguarding, digital learning, or education technology solutions.

🏖️ Benefits

• Snacks galore and a private chef serving up lunch Tuesday through Thursday every week • A state-of-the-art fitness center (with outfitted locker rooms) • Physical therapist onsite regularly • Indoor and outdoor casual collaboration spots • Pet-friendly office environment • A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun