Technical Services Specialist

🕒 May 26

🇺🇸 United States – Remote

💵 $115k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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LivaNova

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

LivaNova is a global medical technology company built on nearly five decades of experience and a relentless commitment to improve the lives of patients around the world. With a focus on medical devices, neuromodulation, and cardiac surgery, LivaNova offers advanced technologies and breakthrough treatments that provide meaningful solutions for patients, healthcare professionals, and healthcare systems. Headquartered in London and active in over 100 countries, LivaNova emphasizes bringing both clinical and economic value to its customers, being recognized as a market leader in cardiopulmonary and neuromodulation solutions.

📋 Description

• Leverage HL7 expertise to define, design, and create programs, templates, and processes • Apply advanced analytical, technical, and conceptual skills to develop system solutions • Provide 2nd ‑ line support to global teams and distributors’ Field Services • Configure channels, filters, transformers, destinations, and scripts for healthcare messaging • Contribute to investigations of recurring technical problems and repair ‑ related complaints • Communicate with and educate customer departments affected by product updates • Identify and resolve system and procedural issues promptly • Develop and maintain comprehensive technical documentation • Provide support during technical trainings for Field Service Engineers • Maintain and generate service ‑ related records and reports

🎯 Requirements

• Extensive experience in IT within a hospital environment and/or the medical device industry • Deep expertise in HL7 standards (HL7 v2.x a must; HL7 v3/FHIR beneficial) • Hands ‑ on experience with Mirth Connect (NextGen Connect) • High affinity for modern technologies • Working knowledge of JavaScript for interface customization and data transformation tasks • Solid understanding of networking fundamentals and system integration concepts • Demonstrated ability to quickly identify and resolve system or procedural issues • Strong organizational agility • A customer ‑ oriented mindset • High level of self ‑ discipline and attention to detail • Strict adherence to standard operating procedures and regulatory requirements • Effective team player with the ability to work independently • Enthusiastic, communicative personality with strong interpersonal skills • Willingness to travel internationally (25%+ of total working time) • Excellent command of English; additional languages are considered an asset.

🏖️ Benefits

• Health benefits – Medical, Dental, Vision • Personal and Vacation Time • Retirement & Savings Plan (401K) • Employee Stock Purchase Plan • Training & Education Assistance • Bonus • Referral Program • Service Awards • Employee Recognition Program • Flexible Work Schedules