Customer Success Team Lead

🕒 April 15

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Log my Care

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

⚕️ Healthcare Insurance

🤝 B2B

☁️ SaaS

💰 Series A on 2022-11

Healthcare Insurance • B2B • SaaS

Log my Care is an intuitive care management platform designed to streamline various care services such as domiciliary care, residential care, and nursing homes. It offers features like care plans, incident management, daily logs, and rostering through a user-friendly interface. With minimal training required, Log my Care allows care staff to log activities and manage care more effectively, enhancing the overall quality of service and compliance with regulatory standards.

📋 Description

• Manage and support a team of CSMs to deliver against retention and expansion goals • Hold the team accountable to core KPIs (renewals, pipeline, customer health, activity) • Run weekly team cadences (1:1s, pipeline reviews, account reviews) • Coach CSMs on customer conversations, commercial thinking, and prioritisation • Ensure consistent execution of CS playbooks across onboarding, adoption, renewal, and growth • Drive completion and quality of key outputs (account plans, success plans, QBRs) • Maintain clear visibility of customer health, risks, and opportunities

🎯 Requirements

• Proven experience managing or leading Customer Success teams in SaaS • Strong operational mindset - thrives on execution, structure and delivery • Commercially aware - confident supporting renewals and expansion conversations • Comfortable with data, reporting, and CRM systems (e.g. HubSpot) • Strong communicator who can hold a team accountable while maintaining trust • Hands-on and proactive - willing to step in and get things done.

🏖️ Benefits

• Competitive salary • Flexible working hours