Senior Forward Deployed Product Manager

Job not on LinkedIn

🕒 4 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

✅ Product Manager

👻 Ghost score 19%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lorikeet

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Lorikeet is an AI support agent that enhances customer service interactions by seamlessly integrating with a company's existing systems and workflows. It specializes in handling both simple and complex customer queries, allowing it to follow established standard operating procedures (SOPs) just like a human agent. This results in improved response times and customer satisfaction. Lorikeet's technology is designed to provide human-level conversation quality, meeting the demands of varying customer interactions without sacrificing effectiveness.

📋 Description

• Lead deployments for the company's largest customers • Align customer executives and engineers on priorities and success criteria • Own strategic accounts after launch, including Concierge performance, product usage, retention, and account growth • Investigate product improvements, build and deploy production fixes, and set deployment direction with the Forward Deployed Engineer • Identify new customer use cases and build expansion cases • Guide deployments through procurement, security, and legal reviews • Coach Forward Deployed Product Managers and create playbooks and tools • Provide Product with evidence-backed customer problems and follow them through shipment • Use Coach and Claude Code to investigate issues, test changes, and ship improvements • Help shape management of the company's largest customers as Lorikeet grows

🎯 Requirements

• 6+ years of owning high-stakes customer outcomes in account leadership, product, consulting, forward-deployed roles, or as a founder • Trusted relationships with enterprise customer executives • Experience growing accounts through renewals and expansions • Experience working at a startup or scale-up • Experience building with AI • Ability to investigate API documentation, conversation logs, and usage data • Experience improving teams through people management or systems-building • Bonus: experience in fintech, healthcare, or another regulated industry • Bonus: experience shaping product roadmaps with customer evidence • Bonus: experience deploying AI products tied to measurable business outcomes • Ability to work in the location of the role, with visa sponsorship or transfer requirements addressed in the application

🏖️ Benefits

• Flexible working hours • Promotions reviewed every six weeks, with performance recognized in real time • Unrestricted access to AI tools with no usage limits • Twice-yearly company trips to Hawaii • Paid approximately two-day work trial • Opportunities to shape the product and company at Series A stage • Professional growth through AI-native work and coaching • Diverse, inclusive workplace that encourages applicants from underrepresented backgrounds

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