Customer Service Rep – Spanish/English Bilingual

Job not on LinkedIn

🕒 August 4

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $15 - $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Lower Lights Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🏥 Healthcare

🤝 Non-profit

Healthcare • Non-profit

Lower Lights Health is a faith-based, 501(c)(3) nonprofit Federally Qualified Health Center (FQHC) and full-service medical home in Central Ohio focused on whole-person care. LLH provides a wide range of services — including primary care, women's health/OB, behavioral health, substance use disorder treatment, dental, vision, pharmacy and specialty pharmacy, nutrition, specialty care, and optional spiritual care — to patients regardless of income or insurance. Founded in 2002, the organization operates multiple locations, employs clinical and support staff, and serves thousands of patients each year with an explicit mission to meet the needs of underserved communities through clinical care and ministry.

📋 Description

• Answer a high volume of incoming patient calls • Accurately schedule, cancel, and reschedule patient appointments • Manage patient requests while providing a high level of customer service and confidentiality • Handle work assignments from multiple electronic platforms accurately and timely • Greet callers promptly, courteously, and professionally • Screen calls and accurately document messages while maintaining confidentiality • Operate multiple computer applications simultaneously and efficiently • Work toward department call and productivity metrics • Maintain effective working relationships with patients, families, the public, coworkers, and interdepartmental staff • Participate in orienting and training new staff • Apply Lower Lights Christian Health Center policies and procedures • Perform other duties as assigned

🎯 Requirements

• High School diploma or equivalent • Ability to read, write, and understand English and Spanish fluently (required) • Knowledge of professional office practices and procedures • Ability to type and general computer navigation (required) • At least one year's customer service experience required, preferably in a call-center environment • Strong attention to detail • Effective time management and organizational skills • Ability to work independently • Professional and respectful behavior with coworkers • Knowledge of Microsoft 365 applications such as Outlook, Teams, and Excel preferred • Knowledge of medical terminology preferred

🏖️ Benefits

• Health benefits including medical, vision, dental, life, disability • Annual Paid Time off (prorated after 90 days) • Paid Holidays • Qualified employer for the PSLF Program’s student loan forgiveness • Employee Assistance Program (EAP) with access to various consultants • 3% match toward retirement fund • Never work second or third shift • No travel required