Account Coordinator

Job not on LinkedIn

🕒 October 21

🇺🇸 United States – Remote

💵 $51k - $59.8k / year

⏰ Full Time

🟢 Junior

💰 Account Manager

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LucyRx

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Seed on 2025-05

Healthcare • Healthcare Insurance • Pharmaceuticals

LucyRx is a fast-scaling, independent, next-generation pharmacy benefit manager (PBM) that reimagines prescription care for plan sponsors, members, and providers nationwide. The company emphasizes transparency, conflict-free economics, customizable formularies and plan designs, and personalized member support to lower costs and improve health outcomes. LucyRx positions itself as a partner to employers and health plans, offering services to clarify hidden costs, optimize rebate performance, and deliver proactive client support.

📋 Description

• Support routine client inquiries and requests, including prior authorization entry, benefit/eligibility changes, configuration inquiries, claims reviews, ad hoc reporting, and QA/testing support • Track client requests, issues, deliverables, service issues, SLAs, aging/open items, and risks; escalate risks to the Account Manager • Support implementations and ongoing account activities, including timelines, benefit requests, plan documentation, and internal coordination • Support RFP/RFI and other client documentation requests by gathering information, coordinating internal input, and tracking responses and deadlines • Support client meetings by preparing agendas and materials, capturing notes and action items, and tracking follow-ups • Maintain organized client documentation and version control in shared repositories • Support annual renewals and periodic account updates by coordinating data collection, compiling inputs, and tracking approvals and deadlines • Perform pre- and post-implementation QA/testing to validate configuration accuracy and identify discrepancies • Research and support claim/configuration inquiries; document findings and coordinate resources to resolve issues • Support client reporting and presentations; identify trends and opportunities for improvement • Maintain accurate CRM/tracking records and collaborate cross-functionally to support service delivery and process improvement

🎯 Requirements

• Bachelor’s degree or equivalent relevant experience • 1+ years of experience in account support/client services, healthcare administration, PBM/health plan/benefits, or a related field • Strong communication skills and ability to build effective working relationships • Highly organized with strong attention to detail; ability to manage multiple priorities and deadlines • Analytical and detail-oriented; able to support QA/testing and identify discrepancies • Proficient in Microsoft Office, especially Excel • Experience with Salesforce or comparable CRM; able to learn new systems quickly • Experience supporting large commercial accounts preferred • PBM/pharmacy benefits, health plan, insurance, or benefits consulting experience preferred • Exposure to claims, eligibility/benefits administration, or configuration/testing workflows preferred • Advanced Excel skills, such as pivot tables and lookups, are a plus • Experience using AI tools while following data privacy and security requirements preferred

🏖️ Benefits

• Remote-first work environment • Home office setting • Travel may be required by car or airplane, or a combination of multiple modes of transportation

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