Retention Manager

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🕒 April 22

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Ludicrum

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎮 Gaming

Gaming

Ludicrum is a company that specializes in providing cutting-edge iGaming solutions, aiming to redefine the boundaries of entertainment through innovation. With a focus on creativity and impactful change, Ludicrum offers a range of services including customer support, digital marketing, finance and reporting, and product development. The company is driven by a youthful and goal-oriented team, dedicated to delivering quality and excellence for their clients. Ludicrum fosters a collaborative and supportive work environment, emphasizing professional growth and a dynamic company culture.

📋 Description

• Lead, mentor, and develop the Retention & CRM team. • Conduct efficient and systematic employee performance evaluations and provide regular feedback. • Coordinate team composition and efforts, ensuring we have the right people in the right positions. • Fostering a culture of accountability and ownership by serving as an example. • Delegating responsibilities and handling administrative tasks as needed (approving vacations, salary raise requests, team budgets). • Set clear goals and KPIs for direct reports, and ensure their high performance and professional growth. • Ensure all lifecycle campaigns are scalable, highly personalized, data-driven, and continuously tested and optimized for performance. • Work with the Head of Retention and Data Science teams to implement and maintain churn prediction models. • Execute and optimize the VIP system strategy as defined by the Head of Retention, including tiers, qualification rules, benefits, and rewards structure. • Plan and execute seasonal, local, and event-based retention campaigns in alignment with the overall retention strategy. • Build strong product knowledge through close collaboration with Product, Tech, Payments, and Customer Support. • Track retention, churn, and VIP KPIs and report performance to the CMO. • Track and request quarterly budgets and make sure the ROI is positive.

🎯 Requirements

• Fluency in English • At least 5 years of experience in non-regulated markets • At least 3 years of experience as a Retention Manager or similar leading roles • Proven experience managing teams, setting their goals and KPIs while giving back constructive career management feedback • Proven experience leading at a strategic level, ensuring daily operations and meaningful impact of team efforts on revenue • Keen eye for continuous improvement and ability to translate ideas into meaningful actions, driving them through execution and delivery • Ability to adapt quickly to new goals and challenges in a fast-paced environment

🏖️ Benefits

• Flexible and Remote Working: Work from anywhere, supporting your work-life balance. • Equipment provided: We’ll set you up with a laptop, headphones, and mouse so you’re ready to work comfortably. • Career Growth: We’re committed to your development, offering training and advancement opportunities. • Performance Recognition: Earn raises and career progression opportunities based on a quarterly performance review and a constructive feedback cycle. • Health and Fitness Benefits: Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being. • Self Development Budget: Invest in your growth through online courses and professional learning opportunities. • Extra Paid Annual Leave: Enjoy 22 days of vacation, with an additional day added for each year of employment, up to a maximum of 26 days. • Special Birthday Perk: Take your birthday off after a year of employment to celebrate!