Customer Success Manager

🕒 August 9, 2025

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Luminance

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🤖 Artificial Intelligence

Artificial Intelligence • Legal • Software

Luminance is a legal technology company that specializes in providing AI-driven solutions for contract management and analysis. Their platform utilizes advanced Legal-Grade™ AI to assist organizations in generating, negotiating, and understanding contracts efficiently and accurately. With tools like an intelligent contract repository, AI-powered negotiation support, and a chatbot for real-time Q&A and redrafting, Luminance empowers legal teams to streamline workflows and mitigate risks throughout the contract lifecycle.

📋 Description

•This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. •A unique opportunity to join Luminance’s growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries. •This role is all about cultivating relationships and getting to the heart of our customers’ objectives whilst maintaining a clear vision for how our ground-breaking technology will transform the way individuals and companies work with contracts every day. •Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers; training and advising customers on product best practices; and minimising churn. •Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. •The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base. •Regular domestic and international travel to meet with customers and build robust business relationships.

🎯 Requirements

•Bachelor’s of Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US) •Highly organised with ability to multi-task and prioritise effectively •Self-driven and proactive •Excellent communication and interpersonal skills, both verbal and written •Patient and active listener •Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge •Detail oriented with a problem-solving attitude •Excellent product knowledge •Passion for customer experience •Ability to work in an innovative and fast-paced environment whilst delivering to deadlines