Luminance
201 - 500 employees
Founded 2015
🤖 Artificial Intelligence
Artificial Intelligence • Legal • Software
Luminance is a legal technology company that specializes in providing AI-driven solutions for contract management and analysis. Their platform utilizes advanced Legal-Grade™ AI to assist organizations in generating, negotiating, and understanding contracts efficiently and accurately. With tools like an intelligent contract repository, AI-powered negotiation support, and a chatbot for real-time Q&A and redrafting, Luminance empowers legal teams to streamline workflows and mitigate risks throughout the contract lifecycle.
Technical Support Engineer
🕒 August 9, 2025
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Luminance
201 - 500 employees
Founded 2015
🤖 Artificial Intelligence
Artificial Intelligence • Legal • Software
Luminance is a legal technology company that specializes in providing AI-driven solutions for contract management and analysis. Their platform utilizes advanced Legal-Grade™ AI to assist organizations in generating, negotiating, and understanding contracts efficiently and accurately. With tools like an intelligent contract repository, AI-powered negotiation support, and a chatbot for real-time Q&A and redrafting, Luminance empowers legal teams to streamline workflows and mitigate risks throughout the contract lifecycle.
📋 Description
• This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. • Luminance is looking to hire into its Support function: this team act as the first response to prospective customer and customer issues alike, helping facilitate a seamless execution of Luminance’s technology within their own environment. • A Support team member is the point of contact for existing customers, acting as the triage centre for all customer questions or issues. • You will be responsible for ticketing, managing and solving all customer queries, either handling them directly or liaising with other departments in the business to provide excellent communication and customer service. • You will enjoy managing accounts, and seeing any potential issues through to a resolution. • This role is all about building rapport and cultivating relationships with our prospective customers and customers, who span from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. • Once trained up, members of the Support team will have a high level of working knowledge of Luminance’s products, and will be able to explain how to use product features to solve customer pain points. • The ideal candidate will be a real ‘people person’ with critical thinking skills and a desire to solve problems. • Responsibilities include managing customer problems from start to finish and maintaining customer relationships throughout the whole support process.
🎯 Requirements
• Bachelor's or Master's degree in a scientific or analytical discipline with a 2:1 or above (UK) or GPA of 3.5 or above (US) • Excellent interpersonal and communication skills, both verbal and written • Desire to work in a customer-facing role • Highly-detail oriented with a problem-solving attitude • Organised with excellent time management skills with an ability to prioritise effectively • Experience with customer-facing activities is desirable, but not essential • Prior experience of eDiscovery is desirable, not but essential
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