Senior Global Account Consultant

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Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

⚕️ Healthcare Insurance

☁️ SaaS

👥 HR Tech

💰 $235M Series F on 2022-01

Healthcare Insurance • SaaS • HR Tech

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• Partner with Customer Success Managers (CSMs) on all international aspects of service delivery for our Workforce Mental Health customers. • Serve as the subject matter expert on international service delivery, advising CSMs and customers on global nuances and resolving inquiries. • Lead discussions on international agenda items during customer meetings, including Quarterly and Annual Business Reviews. • Deliver international awareness sessions and coordinate the delivery of local language sessions to drive member engagement. • Proactively monitor international account risk and collaborate with CSMs to develop and implement effective mitigation strategies. • Liaise with internal teams and our global network to coordinate the delivery of core services, training, and critical incident support. • Maintain accurate and up-to-date customer records in our internal systems.

🎯 Requirements

• 5+ years of customer relationship management experience. • 3+ years of experience within an Employee Assistance Program (EAP) setting. • Excellent verbal and written communication skills. • Strong project management and cross-functional collaboration skills. • Ability to prioritize and multitask, balancing the needs of multiple customers. • Excellent negotiation and creative problem-solving abilities. • Bachelor's degree in Business or a related field, or equivalent practical experience.

🏖️ Benefits

• The benefits available to those located in the UK. will be consistent with UK law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.