Key Account Manager, SMB

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2 days ago

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Lytx, Inc.

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Transport • Artificial Intelligence • Telecommunications

Lytx, Inc. is a leading provider of video safety and video telematics solutions designed to enhance fleet management. The company offers a range of products including fleet management applications, advanced fleet dash cams equipped with machine vision and artificial intelligence, and services to streamline compliance and improve driver safety. Lytx aims to improve operational efficiencies, manage compliance, and increase driver safety by utilizing video technology to reduce costs and enhance fleet productivity. Through its award-winning technology and long-standing industry experience, Lytx serves a diverse range of fleets, providing tools for real-time tracking, preventative maintenance, and driver coaching.

501 - 1000 employees

Founded 1998

🚗 Transport

🤖 Artificial Intelligence

📡 Telecommunications

📋 Description

• Own the renewal process for a portfolio of small business accounts. • Proactively engage clients ahead of renewal dates to ensure continuity of service. • Serve as the primary point of contact for existing clients in your portfolio. • Understand client needs and provide solutions that align with their business goals. • Identify and recommend additional products or features that add value to the client. • Collaborate with sales and customer success teams to execute growth strategies. • Track usage and engagement metrics to anticipate potential churn risks. • Work with internal teams to resolve issues promptly and maintain high satisfaction. • Maintain accurate records in CRM systems. • Provide regular updates on renewal status and forecast to management.

🎯 Requirements

• 3+ years in account management, renewals, or customer success. • Strong communication and negotiation skills. • Ability to manage multiple accounts and prioritize tasks effectively. • Familiarity with CRM tools (Salesforce, HubSpot, or similar). • Experience working with small business clients. • Understanding of SaaS subscription models and video technology solutions. • A proactive, problem-solving mindset with attention to detail. • Ability for some travel as needed.

🏖️ Benefits

• incentive compensation plan