Head of Customer Service Solutions – Product Management

Job not on LinkedIn

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

💝 Customer Support

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

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Malvern Panalytical

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🏥 Healthcare

💼 Consulting

Manufacturing • Healthcare • Consulting

Malvern Panalytical is a leading provider of precision analytical instruments and solutions. Their product range includes particle size analyzers, X-ray fluorescence (XRF) spectrometers, X-ray diffractometers (XRD), and near-infrared (NIR) spectrometers, which are used in a variety of industries, including pharmaceuticals, mining, energy storage, and metals analysis. The company focuses on enhancing productivity and product development by offering tools for detailed physicochemical insights, facilitating accurate process control, and optimizing quality across applications. Malvern Panalytical is committed to advancing scientific understanding to develop cleaner, healthier, and more productive environments.

📋 Description

• Lead the global pricing and service product management strategy for Malvern Panalytical's aftermarket service business • Develop and execute commercial strategies to drive revenue growth, improve profitability, enhance price realization, and deliver customer value • Develop and execute global pricing strategies for spare parts, consumables, service contracts, labour rates, premium service offerings, and digital services • Lead pricing transformation initiatives, including automated pricing systems, pricing governance frameworks, and scalable pricing methodologies • Drive service contract commercialization and lifecycle management to improve attachment rates, renewals, retention, and recurring revenue • Manage and grow the global service product portfolio, including digital services, subscription models, predictive maintenance, remote support, and outcome-based services • Build pricing, profitability, and commercial analytics capabilities for data-driven decision making • Lead and develop a global team of pricing, service product management, and business analytics professionals • Partner with senior leaders across Service, Finance, Commercial Excellence, Product Divisions, Digital, IT, Marketing, and regional teams • Lead major transformation initiatives across service pricing, service contracts, digital services, and commercial excellence

🎯 Requirements

• Bachelor's degree in Business, Engineering, Economics, Finance, Marketing, or a related field • 10+ years of experience in product management, pricing, service commercialization, aftermarket services, or a related commercial leadership role • Proven experience leading global pricing, commercial excellence, or transformation programmes that delivered measurable business results • Strong financial, commercial, and analytical skills • Experience using data to inform pricing, profitability, and growth decisions • Experience in service-based, capital equipment, scientific instrumentation, life sciences, industrial technology, or similar B2B environments • Exceptional stakeholder management and leadership skills • Ability to influence senior executives and drive change across global organisations

🏖️ Benefits

• Competitive rewards package • Benefits package • Opportunities for continued professional and leadership development • Remote work arrangement indicated by the remote type • Global / hybrid work arrangement as applicable