BMC Helix Tech Lead, Developer

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Manning Global AG

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

🎯 Recruiter

🤝 B2B

📡 Telecommunications

Recruitment • B2B • Telecommunications

Manning Global AG is one of the fastest growing staffing and managed services organizations globally, partnering with numerous Blue Chip Companies in sectors such as Telecoms, IT, ICT, Pharmaceuticals, Finance, Media, and Banking. They offer various services including temporary staffing, permanent staffing, managed services, and recruitment process outsourcing, helping individuals find their ideal job positions worldwide.

📋 Description

• Collaborate with BA, SA, and business stakeholders to ensure the technical solution aligns with end-to-end business requirements • Ensure new business requirements are delivered by maximizing OOTB Helix capabilities, introducing customizations only when necessary • Define technical standards, development guidelines, and ensure the team aligns with approved Helix architecture patterns • Responsible for the quality, performance, and scalability of BMC Helix solutions delivered by the development team • Demonstrated ability to debug and resolve issues across SIT/UAT/Production by analyzing AR System logs, API traces, CMDB data, and platform diagnostics • Develop automation, utilities, and deployment tools to improve team productivity and delivery efficiency • Engage with telecom technology and architecture teams in governance forums to ensure alignment with enterprise technology strategy

🎯 Requirements

• Active Security clearance or eligible to reactive expired clearance or eligible to get security clearance • 10+ years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution delivery • 5+ years of hands-on experience implementing and architecting BMC Helix / BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery • Strong prior experience as a BMC Helix Technical Lead / Solution Architect, preferably supporting Tier 1 or Tier 2 telecom service providers • Expertise in CMDB architecture, service modeling, data governance, reconciliation, normalization, and integration with OSS/BSS systems • Hands-on experience with BMC Helix ITOM, including Event Management, Discovery, Integration Service, and automation workflows • Extensive experience designing and developing solutions using Helix Innovation Studio, codeless applications, custom objects, and data models • Strong understanding of BMC AR System architecture, workflow customization, forms, filters, escalations, and APIs • Hands-on experience with REST/SOAP integrations, webhooks, and building robust data interfaces with telecom IT systems • Collaborate with BA, SA, and business stakeholders to ensure the technical solution aligns with end-to-end business requirements • Ensure new business requirements are delivered by maximizing OOTB Helix capabilities, introducing customizations only when necessary • Define technical standards, development guidelines, and ensure the team aligns with approved Helix architecture patterns • Responsible for the quality, performance, and scalability of BMC Helix solutions delivered by the development team • Demonstrated ability to debug and resolve issues across SIT/UAT/Production by analyzing AR System logs, API traces, CMDB data, and platform diagnostics • Develop automation, utilities, and deployment tools to improve team productivity and delivery efficiency • Engage with telecom technology and architecture teams in governance forums to ensure alignment with enterprise technology strategy • Hands-on experience working with cloud deployments of BMC Helix (AWS/Azure) and understanding SaaS security and compliance frameworks • Experience working in Agile/Scrum development methodologies • Strong communication and stakeholder management skills