Office 365 Help Desk Engineer

Job not on LinkedIn

🕒 July 27

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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ManpowerGroup Talent Solutions

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1948

🎯 Recruiter

👥 HR Tech

💼 Consulting

Recruitment • HR Tech • Consulting

ManpowerGroup Talent Solutions is a global provider of workforce and talent services that aligns business strategy with talent needs. It combines RPO (Recruitment Process Outsourcing), TAPFIN-MSP (Managed Service Provider) and Right Management to deliver end-to-end, data-driven capabilities across the talent lifecycle — including workforce planning, talent attraction and acquisition, upskilling, development and retention — at scale using workforce insights and best-in-class technology. The business focuses on solving complex organizational workforce challenges for other companies.

📋 Description

• Provide remote technical assistance to Office 365 customers via telephone, written correspondence, and remote desktop support sessions. • Assist administrators with advanced troubleshooting, problem resolution, and best practices regarding break-fix scenarios and deployment/implementation guidance. • Document all work performed within the requests. • Provide phone and remote troubleshooting support. • Communicate with corporate customers for technically complex problems.

🎯 Requirements

• Demonstrated experience in administration of Microsoft Office 365 workloads (Exchange Online, SharePoint Online, Skype for Business, Yammer, OneDrive for Business), including DNS requirements and user mastery scenarios. • Must have excellent written and verbal communication skills. • Communicate simply, effective, and in a non-technical manner so that individuals who do not have a technical background can understand what is being discussed. • Desktop administration experience. • Knowledge of concepts and best practices related to call center methodologies. • Server & network administration experience (Windows or Linux) a plus. • Service Desk remote support experience. • Demonstrated knowledge of ITIL best practices (preferred). • Excellent knowledge and troubleshooting experience in supporting legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, etc.), as well as modern Office suites, including deployment and migrations. • Foundation knowledge of Office 365 plans, service descriptions, and features. • Strong understanding of Office 365 migration options per workload. (e.g. Exchange migration, SharePoint Online migration).

🏖️ Benefits

• Provide remote technical assistance to Office 365 customers via telephone, written correspondence, and remote desktop support sessions. • Assist administrators with advanced troubleshooting, problem resolution, and best practices regarding break-fix scenarios and deployment/implementation. • Respond to and work on requests for service and incidents utilizing the company ticketing system. Document all work performed within the requests. • Provide phone and remote troubleshooting support. • Ability to provide quick recommendations towards resolution. • Ability to understand and communicate customer perspective clearly while collaborating with internal departments. • Responsible for efficiently managing the relationship with customers while accurately documenting ticket activity, details, and outcomes. • Communicate with corporate customers via telephone, written correspondence, and electronic services for technically complex problems. • Ensure accurate and timely resolution for assigned issues. • Provide front-line administrator and end user support for multiple customers. • Recognize trends and reoccurring problems. • Administration of applications within the Office 365 suite. • Collaborate with other engineers to find solutions. (Including Support Engineers at different levels and technology areas).