Director of Operations

🕒 March 5

🐻 Alaska – Remote

🐻 Alaska – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

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Marathon Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🤝 B2B

🧘 Wellness

💰 Private Equity Round - Marathon Health on 2019-10

B2B • Wellness

Marathon Health is a healthcare services company that provides personalized, employer-focused advanced primary care and occupational health solutions. They operate onsite and nearsite health centers, network health centers, and virtual primary care and behavioral health services, and offer population health management, medication management, and lifestyle coaching to improve outcomes and lower employer healthcare costs. Marathon Health partners with employers, unions, and health plans to tailor care models that increase engagement, reduce ER and inpatient utilization, and deliver measurable ROI.

📋 Description

• Own full P&L responsibility for the region, including labor, supplies, and expense management. • Drive performance against budget while maximizing impact for patients and clients. • Champion a culture of operational discipline, quality, safety, and infection control across all health centers. • Lead adoption of standardized systems and tools to monitor performance, including online auditing and in-person reviews. • Drives achievement of patient, client, and teammate satisfaction goals. • Proactively address patient and teammate concerns with a focus on resolution and continuous improvement. • Ensures collaboration of clinical and operational teammates to pursue appropriate clinical opportunities. • Provides compliance leadership related to governmental, accreditation, and other regulations/requirements with company policies. • Coordinates workflow in health centers, prioritizes key tasks, and shifts duties as necessary to achieve maximum success for patients, teammates, and clients. • Hire, develop, lead, and train clinical teammates, including coaching, performance management, and teammate relations. • Set clear goals and expectations for direct reports, holding the team accountable for execution and results. • Fully accountable for delivered results and goal achievement of the team. • Oversees center staffing, ensuring appropriate coverage and staffing levels to maintain patient access and provider support. • Collaborates with onboarding team to ensure seamless startup of new centers in market. • Completes annual performance reviews for all direct reports. • Responds to care team issues regarding health center operations. • Maintains open communication and positive working relationships with all members of the team, including MA, Providers, Support Teams, and Shared Services. • Foster a culture of communication, engagement, accountability, and continuous learning. • Conduct regular team meetings, daily huddles, and consistent 1:1 coaching. • Drive visit volume, engagement, and participation rates across the region. • Participates in education and enrollment activities associated with acquiring new patient members and helping them to engage with our services.

🎯 Requirements

• Minimum of 5 – 7 years of leadership experience with proven success in healthcare operations, multisite services, or a comparable industry • Proven leadership experience developing and building teams • Demonstrated full P&L responsibility for a large business unit or division • Expertise in building and leading high-performing teams across clinical, operational, and business functions • Passion for patient-centered care and teammate engagement • Exceptional client-facing skills with the ability to build and sustain executive-level partnerships • Strong financial acumen, strategic thinking, and business judgment • Demonstrated ability to thrive in a matrixed, fast-paced, high-accountability environment • Experience in value-based healthcare, employer-sponsored healthcare, or population health management preferred.

🏖️ Benefits

• FREE Marathon Health services for you and your family, which provides unlimited, free primary care, routine labs, select prescriptions, vaccinations, and virtual mental health care for you and your family so that our teammates can do their best work and build better healthcare • Choice of 2 medical plans, 2 dental plans, and vision coverage, unlimited free mental health benefits and EAP resources, Rewards for challenges and healthy lifestyle activities • Family-building and hormonal health benefits and paid parental leave • Generous PTO or FTO, Paid Holidays + A Day for What Matters • Company paid Basic Life and Disability insurance, Supplemental Life, Spending Accounts, 401(k) with employer match and graded vesting • Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable