Account Manager – Government Accounts

November 15

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

🦀 Maryland – Remote

Although this job is listed in Maryland, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

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Mark43

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Artificial Intelligence • Government • Cybersecurity

Mark43 is the trusted leader in public safety technology, providing a secure, all-in-one platform for agencies to save time, stay compliant, and ensure community safety. Through innovative AI-powered tools and a modern cloud-native infrastructure, Mark43 empowers public safety agencies to enhance their operational efficiency, conduct instant reporting, and share real-time data. Designed specifically for first responders, Mark43 supports law enforcement and other public safety agencies in their mission to serve and protect communities.

201 - 500 employees

Founded 2012

🤖 Artificial Intelligence

🏛️ Government

🔒 Cybersecurity

📋 Description

• Advocate for the customer to ensure their needs are being met while driving customer satisfaction and retention. • Collaborate with government and public safety customers to understand their workflows and challenges, providing tailored solutions that drive value. • Partner with implementation and support teams to deliver a seamless post-deployment experience. • Track and analyze customer health metrics, such as NPS, to proactively address concerns and maintain high satisfaction levels. • Act as a liaison between customers and Mark43’s internal teams to ensure that feedback and issues are communicated and resolved effectively. • Utilize metrics to demonstrate return on investment (ROI) to customers and continually align our work towards customer’s KPIs. • Develop and execute strategic account plans with a focus on renewals, expansions, and upsell opportunities. • Identify and nurture relationships with key stakeholders and power users within government and public safety organizations. • Lead negotiations for contract renewals, expansions, and additional product sales. • Partner with sales leadership to forecast account growth opportunities and track revenue-related KPIs. • Deliver executive business reviews (EBRs) to police leadership and key stakeholders. • Provide product feedback to engineering and product teams based on customer insights. • Collaborate internally to develop strategies that address customer needs and improve processes. • Actively contribute to testing and refining new workflows to enhance customer and internal satisfaction.

🎯 Requirements

• Experience: 5–10 years in account management, customer success, consulting, or related roles. Experience in SaaS or enterprise software is highly preferred. • Education: A four-year degree is preferred but not required with relevant experience. • Sales Acumen: Proven ability to manage renewals, upsell opportunities, and contract negotiations. • Communication Skills: Outstanding verbal and written communication skills, with the ability to translate complex technical topics for a variety of audiences. • Problem-Solving: Skilled at identifying and addressing customer challenges, either independently or collaboratively. • Detail-Oriented: Strong organizational skills, with experience documenting tasks and managing multiple priorities. • Travel: Willingness to travel up to 50–80% often working directly from customer sites. • Public Sector Knowledge: Extensive experience working with government customers, including law enforcement and public safety agencies, is a strong plus.

🏖️ Benefits

• Mentorship and collaboration with a passionate and knowledgeable team. • Opportunities to grow through professional development programs, such as Udemy. • The chance to work on mission-critical software that supports first responders and public safety. • A supportive, inclusive workplace that values innovation and diverse perspectives.