Onboarding Specialist

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November 21

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Marsello

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SaaS • B2B • eCommerce

Marsello is a SaaS loyalty and marketing automation platform that helps retailers, restaurants and other omnichannel merchants create and manage customer loyalty and referral programs, send targeted email and SMS campaigns, automate marketing, manage Google reviews, and leverage AI-driven customer insights. It syncs POS and eCommerce data to build unified customer profiles, personalize offers, attribute omnichannel sales, and provide reporting and analytics. Marsello integrates with major POS and commerce platforms and offers tiered plans including a free trial and enterprise options.

11 - 50 employees

Founded 2014

☁️ SaaS

🤝 B2B

🛍️ eCommerce

📋 Description

• ensure our customers have a positive on-boarding experience • provide training so retailers have an understanding of the benefits of Marsello and how they align to the brands goals to help them succeed

🎯 Requirements

• Is process driven and able to manage and own the retailer on-boarding process from start to finish • Has excellent communication skills both written and verbal. • Has great problems solving skills and can assist in the creation of tools to onboard retailers effectively • Is confident in presenting and is able to train new retailers on how to use Marsello effectively • Can learn and in time know the Marsello product inside and out to ensure retailers are seeing value from Marsello • Is a team player who can work cross functionally across the business to liaise with the design team to set up retailers accounts for Premium Onboarding • Can optimise and automate any systems to ensure scalability of onboarding • Loves data and can effectively report on onboarding metrics to the wider team • Is able to create feedback loops to product and customer success to be able to provide customer enhancements to help guide the product roadmap

🏖️ Benefits

• flexibility and work life balance • supportive culture • passionate about our culture