Manager, Account Management

November 18

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Maxio

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B2B • SaaS • Fintech

Maxio is a billing and financial reporting software designed to simplify recurring billing, streamline subscription management, ensure compliance, and provide critical financial insights for B2B SaaS and other recurring revenue businesses. The platform supports usage-based pricing models, offers automated revenue recognition, and allows seamless integration with various CRM and financial systems. Maxio empowers businesses to maximize their recurring revenue through effective management of their billing processes and helps optimize financial operations.

201 - 500 employees

Founded 2009

🤝 B2B

☁️ SaaS

💳 Fintech

📋 Description

• Lead, mentor, and develop a team of Account Managers supporting mid-market and enterprise SaaS customers. • Deliver continuous coaching focused on customer strategy, value realization, renewal execution, and expansion methodology. • Own renewal and expansion targets for the AM team. • Oversee customer lifecycle strategy, including adoption, value measurement, QBRs, upsell/cross-sell, and risk mitigation. • Develop and refine processes, playbooks, forecasting, and account planning frameworks. • Hold weekly pipeline, renewal readiness, and risk review meetings with your team. • Partner with Product to bring customer insights into roadmap discussions. • Collaborate with Finance on forecasting, contract strategy, and pricing alignment.

🎯 Requirements

• 5–8+ years in SaaS Account Management, Customer Success, or related GTM leadership roles. • 2+ years of people management preferred (team lead, manager, or equivalent). • Proven track record of driving retention and NRR growth in a recurring-revenue business. • Strong forecasting, operational rigor, and ability to manage complex renewal cycles. • Exceptional communicator with executive-level presence and customer storytelling abilities. • Passion for coaching and developing talent. • Experience working with financial operations, billing, ERP, or subscription management tools a plus. • Data-driven mindset with ability to interpret revenue metrics and customer health data. • Thrives in fast-moving, high-growth SaaS environments.

🏖️ Benefits

• Competitive compensation and benefits.