Technical Support Representative

November 21

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MCI

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B2B • B2C • SaaS

MCI is an American multinational conglomerate holding company headquartered in Miami Beach, FL, providing a wide range of tech-enabled business process outsourcing (BPO) solutions. The company specializes in customer experience (CX) services, including call center operations, both inbound and outbound services, digital engagement, and technology solutions. With a focus on reducing operating costs and improving performance for its clients across various industries, MCI has earned a reputation as one of the fastest-growing call center companies in the USA, serving globally with a strong commitment to excellence and innovation.

5001 - 10000 employees

Founded 2002

🤝 B2B

👥 B2C

☁️ SaaS

📋 Description

• Respond to inbound technical support requests via phone, chat, or email • Diagnose and troubleshoot hardware, software, and network issues • Guide customers through step-by-step solutions and escalate complex issues when necessary • Document all customer interactions accurately in the system • Maintain up-to-date knowledge of products, services, and support procedures • Ensure customer satisfaction by providing timely and effective resolutions • Follow company protocols and security guidelines when handling sensitive information • Collaborate with internal teams to improve support processes and customer experience • Meet performance metrics including resolution time, customer satisfaction, and attendance

🎯 Requirements

• Must be 18 years or older • High school diploma or equivalent • Previous call center experience • Work from home experience • Strong command of the English language • Typing speed of 20+ WPM • High speed internet connection • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) • Familiarity with Windows operating systems • Skilled in troubleshooting and follow-up • Able to multitask and self-manage effectively • Excellent interpersonal skills

🏖️ Benefits

• HMO Coverage plus a dependent • Rank & File: ₱100,000 coverage • Supervisors/Managers: ₱120,000 coverage • Dental Coverage • In-house dental assistance worth ₱5,000, giving you easier access to quality care • Free meal during training • Career growth and learning • Allowances for rice, clothing, laundry and meals • Performance and loyalty bonuses • Frequent disinfection, fogging of workplace • Opportunities for growth and promotion • Employee shuttle services • Company retreats and off-site events • Sharpen your social skills while meeting awesome people and making new friends • Plus, more in-office rewards, raffles, recognition gifts, and treats!